Sales Solutions Specialist, Tactical Ecosystems

As a Sales Solutions Specialist at Axon, you will be responsible for promoting and selling Sky-Hero’s innovative tactical robotics to state and local law enforcement agencies. You'll engage potential customers, showcase the capabilities of our products, and convert leads into purchases. Additionally, you will act as a key resource for the Axon sales team by providing expertise on our products, managing the sales pipeline, and collaborating with marketing and support teams to enhance customer education and product strategies.

To qualify for the Sales Solutions Specialist position at Axon, you should have at least 5 years of experience in a tactical operations environment, combined with 5 years of solution-oriented sales experience. A strong background in negotiating complex agreements with law enforcement or military clients is beneficial. You should also possess excellent organizational skills, a genuine interest in public safety, and the ability to communicate effectively with diverse audiences. Familiarity with CRM tools and a customer-centric approach are essential.

The Sales Solutions Specialist role at Axon requires a heavy travel commitment of 60-70%, allowing you to engage directly with law enforcement agencies across a designated territory. You must reside within one hour of a major airport, ensuring you can easily reach clients for product demonstrations and meetings. This travel is integral to building relationships and showcasing the Sky-Hero products in hands-on settings.

At Axon, new Sales Solutions Specialists can expect to be part of a fast-paced and collaborative environment. The Sky-Hero team operates like a start-up, emphasizing adaptability, creativity, and entrepreneurial spirit. You will work closely with marketing, training, and support teams, fostering a culture of mutual support and shared goals while also encouraging independent thinking and proactive problem-solving.

Axon is fully committed to the growth and development of its employees, including those in the Sales Solutions Specialist role. The company offers various learning and development programs, ensuring you stay current with Sky-Hero’s technical specifications and market trends. Additionally, Axon values feedback and encourages employees to share insights from the field to refine products and services, making it a collaborative and growth-oriented atmosphere.

When asked about your experience in tactical operations, highlight relevant roles you've held—whether in military or law enforcement. Be specific about your responsibilities, any particular challenges you faced, and how you overcame them. This will illustrate your capability to understand the complexities and dynamics of a tactical environment, which is crucial for the Sales Solutions Specialist position at Axon.

In answering this question, describe your method of engaging customers. Emphasize the importance of understanding their needs and operational challenges, and how you tailor your approach to provide targeted solutions. You can mention specific strategies you've used in past roles to successfully close deals or improve customer satisfaction.

To answer this question, use the STAR method (Situation, Task, Action, Result). Begin by setting the context of the negotiation, detailing the challenges you faced, the steps you took to address those challenges, and the eventual outcome. Focus on key skills such as communication, patience, and persistence, which are vital for a Sales Solutions Specialist at Axon.

Discuss your systematic approach to pipeline management, including how you prioritize leads and assess their progress. Mention tools or CRM systems you use to track leads and maintain up-to-date records. Providing examples of how you successfully closed deals by efficiently understanding your pipeline will demonstrate your organizational skills essential for this role.

Relate your genuine interest in public safety and technology to the role at Axon. Discuss how tactical robotics can advance operational effectiveness and safety for law enforcement. Showing passion and knowledge about the field will indicate that you are not just applying for a job but genuinely interested in making a positive impact through this innovative technology.

When discussing relationship-building, emphasize the importance of trust and satisfaction. Mention strategies you've utilized for developing connections, such as understanding their unique needs, providing continuous support, and showing dedication to their success. Share real-life examples to further illustrate your approach and its effectiveness.

Show your commitment to personal and professional growth by discussing the resources you utilize to remain informed about market trends, emerging technologies, and law enforcement practices. Mention subscriptions to industry journals, participation in webinars or conferences, and any relevant networking you engage in, which would benefit your role at Axon.

To effectively showcase products, discuss your method of tailoring demonstrations to meet the specific needs of your audience. Explain how you grow familiarity with the product features and align those with the operational requirements of the customer. Providing a memorable and practical demonstration will help solidify interest in the Sky-Hero products.

Handling objections requires a calm and collected approach. Share a strategy that emphasizes listening to the customer's concerns, validating their feelings, and providing additional information that addresses their objections. Offering case studies or success stories can also be helpful in overcoming skepticism and building confidence in the Sky-Hero products.

When discussing your motivation in sales, speak to your passion for helping others through technology. Emphasize how contributing to public safety and enhancing the effectiveness of law enforcement energizes you. Clear objectives and the thrill of closing deals also drive you, as they lead to tangible impacts on the communities served by the products you sell.