Senior Presales Engineer, Public Sector

As a Senior Presales Engineer at Axon, you will undertake significant responsibilities in customer engagement by delivering impactful technical presentations, facilitating solution demonstrations, and leading proof-of-concept engagements. You'll also support the sales efforts by providing in-depth technical knowledge and architecture discussions that pave the way for successful sales campaigns. Transitioning seamlessly from sales to delivery is another core part of your role, ensuring that products are effectively implemented in the Public Safety sector.

To qualify for the Senior Presales Engineer role at Axon, you should have a Bachelor's Degree in Computer Science, Engineering, or a related field, along with at least 8 years of experience in sales engineering or similar positions. Comprehensive knowledge of SaaS and on-premise software solutions, coupled with a strong understanding of networking and digital video technologies, is essential. Experience in project management and a willingness to travel (up to 70%) are also important.

At Axon, professional growth is part of our culture. As a Senior Presales Engineer, you will have access to ongoing training and development opportunities, both in technical skills and leadership. You’ll collaborate with diverse teams and gain insights from industry events, contributing to your expertise and expanding your network. Furthermore, creativity and innovation are encouraged, enabling you to lead future solution opportunities effectively.

On a daily basis, a Senior Presales Engineer at Axon engages with clients to present technical aspects and gather customer feedback. You will prepare and conduct technical workshops, assess customer technology infrastructures, and facilitate discussions on product enhancements. Your role requires a blend of technical acumen and interpersonal skills to influence customer decisions effectively and ensure that there is a smooth transition from sales to delivery.

Yes, experience in the public sector is highly valued for the Senior Presales Engineer position at Axon. This role primarily focuses on serving public safety agencies, so having an understanding of the unique challenges and requirements faced by these organizations is crucial. Your ability to empathize and address the specific needs of public sector clients will enhance your effectiveness in this role.

To effectively communicate complex technical ideas, I focus on understanding the client's perspective and breaking down the information into simpler concepts. I use storytelling techniques that relate our solutions directly to the client's needs, illustrating the value and relevance of the technology. Practicing active listening helps me adapt my communication style, ensuring that all stakeholders understand the presented material.

Certainly! One successful proof of concept involved collaborating with a public safety agency to demonstrate our digital evidence management solution. I led cross-functional teams to tailor the demo to their specific needs, highlighting efficiency improvements and usability. Post-PoC, we received positive feedback and ultimately secured a contract, illustrating the power of hands-on experience.

Handling client objections begins with active listening to ensure I fully understand their concerns. I address their objections directly, providing clear, evidence-based responses while demonstrating flexibility and a focus on their needs. By maintaining a collaborative atmosphere, I foster trust and can redirect the conversation toward the value of our solutions.

To stay updated, I actively engage in industry forums, attend relevant conferences, and read key publications in technology and public safety. Networking with peers and connecting with thought leaders also fuels my knowledge. Continuous learning is critical in this fast-paced environment, and I seek every opportunity to expand my expertise.

In my previous role, I worked on a project that involved team members from different geographical locations. To ensure effective collaboration, we established regular touchpoints through video calls and utilized project management tools for clear communication. I found fostering an open environment for sharing ideas and feedback was key to our success in achieving project goals.

I prioritize my tasks by assessing their urgency and impact, employing tools like Gantt charts or task lists. Setting clear deadlines and utilizing successful time management techniques helps me to stay organized. Remote collaboration platforms also enable smoother workflows, ensuring nothing falls through the cracks, enhancing efficiency.

Success evaluation hinges on several metrics, including performance metrics and user satisfaction. Post-implementation, I conduct follow-up surveys and use analytics to assess solution effectiveness, user adoption rates, and impact on operational efficiency. Identifying improvements and gathering client feedback is crucial for continuous solution enhancement.

Feedback is essential for product enhancement; it provides insights into client needs and experience. During sales engagements, I prioritize documenting customer feature requests, which are vital for our product management team. Engaging actively with clients ensures that we align our offerings with market demands, fostering innovation and continuous improvement.

In one instance, a client was dissatisfied with a delayed implementation. I took proactive steps by directly communicating with the client to understand their concerns and reassured them with a clear plan to resolve the issue. By keeping transparency and providing regular updates, we rebuilt trust, and they ended up appreciating our quick resolution and support.

I bring a deep technical understanding coupled with a passion for helping others. My experience in managing presales activities within public sector environments has equipped me with the skills to connect technical solutions to customer needs effectively. As a self-starter, I aim for excellence in every engagement while fostering team collaboration and innovation.