Budtender - job 2 of 4

Company Description 

AYR Wellness is a publicly traded, multi-state cannabis company with more than 85 dispensaries. We are one of the largest scale producers of high-quality cannabis in the U.S., and our purpose is to be a force for good. People are at the heart of everything we do, and we are passionate about bringing progress and positive changes to our communities, our industry, and our world.   

Our talented and reliable team members are the foundation of our business and investing in exceptional talent is paramount to our success. The key to building a culture where everyone can thrive starts and ends with our teams. Their collective courage and kyndness sets AYR apart. Your career growth at AYR is limitless, and we believe in creating an environment where everyone can flourish and win together.

Job Summary 

The Budtender is responsible for providing our customers with an extraordinary experience.  Through meaningful interaction and knowledgeable answers, the Budtender fosters an environment that is compassionate, genuine, and respectful.  Budtenders are expected to contribute to making their Dispensary a climate that encourages forward-thinking, embraces inclusion, and practices generosity of spirit.  Budtenders also assist the Management Team with the activities and operations of the store, while abiding by policies, procedures, and operational guidelines.    

Duties and Responsibilities  

• Provides knowledge, expertise, guidance, and a personalized experience to each customer by explaining the potential benefits of the Premium Cannabis products offered.   
• Ensures customer questions or concerns are resolved quickly and completely.  Communicate any requests or unresolved concerns to management immediately.  
• Accountable for accurately receiving, coordinating, and fulfilling customer orders by utilizing the Point of Sale (POS) and inventory tracking systems in compliance with company, local, and state policies.  
• Adapts to varied sales volume and stays active by initiating continued learning activities, creating an engaging environment, and assisting in keeping the dispensary properly stocked, clean, tidy, and in operating order, while keeping a “Customer first” acuity.  
• Meets/exceeds day-to-day sales metrics by following the customer experience selling cycle with tailored product suggestions. This includes meeting individual and team-centric sales targets within each dispensary.   
• Assist management staff in ensuring all procedures are being followed to reflect regulatory and compliance standards.  
• Fosters a positive work environment, treating everyone with dignity and respect, while perpetuating a curiosity for “everything cannabis”. 
• Performs other duties as assigned by the Manager and/or Store Lead.   

Qualifications 

• Must be at least 21 years of age  
• Able to pass all background checks as required by state cannabis agency.  
• Availability to work retail schedule that includes nights and weekends 
• Prior customer service experience in hospitality, pharmacy, customer services, or retail environment.  
• Must stay current and adhere to all policies and regulations of the state cannabis agency 
• Maintain regular and punctual attendance.  

Education  

• High school diploma/GED required 

Experience  

• 1-3 years working in retail or other customer service position, cannabis experience is a plus 

Competencies (Knowledge, Skills, and Attitude) 

• Customer Obsessed - Dedicated to creating a remarkable experience for customers; builds rapport and maintains meaningful and effective relationships creating trustful, authentic connections; viewed as a good listener and is easy to approach and talk to and is often in the know early in any given situation 
• Adaptable / Flexible - Effectively manages change and adjusts comfortably to new people and processes; multi-tasks and handles ambiguity and stress well while remaining positive; bounces back quickly from challenging situations; asks for help when needed and stays focused on being a force for good.  
• Learning on the Fly - learns quickly when facing new problems; a relentless and versatile learner, open to change 

Direct reports  

• No direct reports 

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.  

At AYR Wellness, our vision is to be a force for good in all we do and to bring lasting positive change to our communities, our industry, and our world. And it wouldn’t be possible without our exceptionally talented team. We’re proud to be an equal opportunity employer that celebrates the uniqueness of each employee and supports their individual journey in finding their genius and pursuing their passion. 

AYR Wellness is committed to the policy that all persons have equal access to employment. We strongly encourage applications from people of color, persons with disabilities, women, and the LGBTQ+ community, regardless of age, gender, religion, marital or veterans’ status.