Senior Program Manager (Trade-in)

Hi, we’re Back Market.

We’re here to help make tech reliable, affordable, and better than new. We're a global marketplace for refurbished devices, helping lower our collective environmental impact by providing trustworthy, affordable tech with 92% less carbon emissions than new.

Yep, you read that right. Turns out refurbished tech is way better for the planet than new. In fact, With every device purchased on Back Market, our positive impact on the planet grows. From our Customer Care representatives to our software engineer, every individual at Back Market cuts the planet — and consumers — a break. Our mission is simple: to do more with what we already have.

Are you ready to join us? 

With Back Market, customers have the opportunity to purchase refurbished technology devices and also sell their old ones. The latter option is made possible through our Trade-In program, which aims to give a new life to used tech devices by reintegrating them into the circular ecosystem. Our goal is to establish a consumer habit of embracing refurbished technology, making it effortless and profitable for customers to resell their old devices. As a Senior Program Manager (Trade-in Program) within the Circularity team, you will be in charge of the success of a restricted pool of preferred partners while being exposed to a large variety of business topics (sellers onboarding, performance, quality...). You will have daily interactions with members of the Circularity team and many other Back Makers (particularly in the SellerS team) and you’ll take part in and contribute to all team meetings and reviews.

**NOTE: This role is located in New York, New York (Union Square Park West - Manhattan), and requires a hybrid work schedule with a minimum of three days per week in the office. Candidates should either be local to NYC or open to relocating.**

• Manage the Trade-in preferred sellers programs globally by selecting the most performing or promising sellers on the platform and grow their Trade-in business with Back Market
• Collaborate closely with the Seller Success team (managing sellers on Back Market) to craft and implement the onboarding strategy. This should support our trade-in program in recently launched markets and product categories while reinforcing the position of mature ones.
• Manage the Trade-In Launching Phase to ensure sellers' successful onboarding and initial success. Work hand in hand with the Seller Success team to deliver early-stage support and guarantee that sellers have the necessary guidance and resources to thrive.
• Provide training and guidance for sellers about trade-in processes, targets and quality standards and work with the Seller Success team to implement and enforce them.
• Deliver data analysis to identify areas where seller performance can be improved and partner with the Seller Success team to implement actionable plans for addressing the identified issues.
• Enhance sellers' trade-in performance by equipping the Seller Success team with the tools and resources needed to effectively manage their portfolios and foster their adoption.
• Act as a bridge between sellers and the trade-in team by actively gathering and assessing sellers' feedback and identifying common challenges and pain points through data analysis, and implement action plans to address them.

• Excellent written and oral communication in English (French is a plus)
• 3-5 years experience in account management or sales operations in a fast-paced environment.
• You have excellent communication/people skills
• You are comfortable with figures & reportings - Excel is a must; Tableau, SQL, and Workato are a plus
• You have strong organizational skills, a strong sense of ownership and accountability. You are a team player and you have a high capacity to federate and work with transversal teams in an international environment.

• Phone Screen
• Business Screening
• Skills Fit Challenge
• Internal Stakeholder Interview
• BM Values Sabothire Interview

WHY SHOULD YOU JOIN US ? ✌🏼

At Back Market, we’re committed to hiring and supporting diverse teams of people from all backgrounds, experiences, and perspectives — it’s one of the reasons we’re such a high-scoring certified B Corp company (93.2).

No matter your role and seniority level, you’ll enjoy impact-driven work with hands-on career development in an innovative, driven, and fast-paced environment — with benefits to match, like: 

- A mission driven work environment where your day to day makes an impact on the planet. Seriously.

- An attractive salary that comes with equity options, health insurance, paid maternity and parental leave, 401K, commuter benefits, mental health support, and more,

- Hybrid work environment, with 2 remote days a week and 1 remote work week per quarter, plus 3 flex days. 

- Employee Resource Groups, including mentorship programs, comprehensive accessibility policies, and cultural competency training. 

At Back Market, we strive to create a workplace that embodies the world we’re trying to change. We’ve embedded our diversity, equity, and inclusion principles into our DNA — from dedicated staff to employee resource groups to our company values. 

We know that the perfect background for a role doesn’t mean the perfect fit — we encourage you to apply for a role even if you think you may not have all the qualifications. 

If reasonable accommodations are needed for the interview process, please do not hesitate to discuss this with the Talent Acquisition Team.