Back Up Care Customer Care Specialist

In some phone-based customer service roles, your work is seen as just answering a call, but at Bright Horizons we know the work that you do is important and critical to our success. You’ll not only have an opportunity to make a positive impact through your passion for helping people, but you’ll have a chance to learn and grow in an incredible work environment where teamwork is valued and fun is encouraged

Bright Horizons has been named by FORTUNE magazine numerous times as one of the “100 Best Companies to Work For” because of our warm, inclusive, casual, yet challenging work environment. Our Contact Center has also received multiple awards, including being honored a Center of Excellence and named one of the Top 50 Call Centers in North America, which says a lot for the amazing people we have working here

What you will be doing:

• Responding to parent inquiries assessing their childcare needs and promoting Bright Horizons’ childcare centers.
• Maintaining a high level of energy and enthusiasm for Bright Horizons Family Solutions, its mission, values and philosophy.
• Maintaining a high-level of customer satisfaction with both internal and external customers.
• Answering incoming calls in a timely manner as identified by service level standards.
• Meeting minimum performance standards.
• Maintaining a high-level of customer satisfaction.

HAVING TECHNICAL ISSUES WITH YOUR APPLICATION?

Contact us at bhrecruit@brighthorizons.com or 855-877-6866

Bright Horizons is dedicated to creating a workforce that promotes and supports diversity and inclusion. We provide equal employment opportunities to all individuals without discrimination. Bright Horizons complies with the laws and regulations set forth in the following EEO is the Law Poster: EEO – English and EEO – Spanish along with information on the Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA).

Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the recruitment helpdesk at 855-877-6866 or bhrecruit@brighthorizons.com. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.