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Business Analyst

Join our Customer Success team as a Senior Business Analyst responsible for gathering, defining, and prioritizing project requirements to ensure successful implementation of our product at customer locations.

Skills

  • Excellent communication skills
  • Experience in business analysis, preferably in digital banking or digital solutions
  • Passion for client-facing roles and workshop facilitation
  • Knowledge of requirements management and process modeling
  • Experience in development methodologies like SCRUM, RUP, Kanban, Waterfall
  • Strong written and verbal English skills
  • Problem-solving skills and ability to work under pressure
  • Multicultural and international work environment experience

Responsibilities

  • Gather, define, and prioritize project requirements in collaboration with clients
  • Run requirement definition workshops to determine customer's business needs and processes
  • Write functional requirements using use case specifications or user stories
  • Perform business process gap analysis and manage requirement changes
  • Act as the product owner to guide the team in making decisions for project and customer success
  • Serve as a trusted consultant to clients and implementation partners

Education

  • University degree in business or IT-related field

Benefits

    To read the complete job description, please click on the ‘Apply’ button
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    CEO of Backbase
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    Jouk Pleiter
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    We’re on a mission to serve 10% of all smartphone users worldwide with a Backbase-powered financial app. Yes, that means 270 million people (ambitious!). But we see it as exploring millions of initiatives and flexing our brainpower. With us so far...

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    Full-time, remote
    DATE POSTED
    June 28, 2024

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