Implementation Specialist

Come join Deepwatch’s team of world-class cybersecurity professionals and the brightest minds in the industry. If you're ready to challenge yourself with work that matters, then this is the place for you. We're redefining cybersecurity as one of the fastest growing companies in the U.S. – and we have a blast doing it!Who We AreDeepwatch is the leader in managed security services, protecting organizations from ever-increasing cyber threats 24/7/365. Powered by Deepwatch’s cloud-based security operations platform, Deepwatch provides the industry’s fastest, most comprehensive detection and automated response to cyber threats together with tailored guidance from dedicated experts to mitigate risk and measurably improve security posture. Hundreds of organizations, from Fortune 100 to mid-sized enterprises, trust Deepwatch to protect their business.Our core values drive everything we do at Deepwatch, including our approach to tackling tough cyber challenges. We seek out tenacious individuals who are passionate about solving complex problems and protecting our customers. At Deepwatch, every decision, process, and hire is made with a focus on improving our cybersecurity solutions and delivering an exceptional experience for our customers. By embracing our values, we create a culture of excellence that is dedicated to empowering our team members to explore their potential, expand their skill sets, and achieve their career aspirations, which is supported by our unique annual professional development benefit.Deepwatch recognition includes:• 2023, 2022 and 2021 Great Place to Work® Certified• 2023 and 2022 Forbes America’s Best Startup Employers• 2023 and 2022 Fortress Cybersecurity Award• 2023 $180M Series C investment from Springcoast Capital Partners, Splunk Ventures, and Vista Credit Partners of Vista Equity Partners• 2022 Cigna Healthy Workforce Silver Designation• 2022 Cybersecurity Excellence Award for MDRImplementation SpecialistThis job is available to work in one of our hub locations: Tampa, FL; Denver, CO; DC metro area, CA (Bay area), Austin, TXPosition Summary:In the Implementations Specialist role, you will play a critical part in ensuring the successful execution and delivery of complex projects, driving value for both the organization and clients. This position offers a unique opportunity to blend strategic oversight with operational execution, resulting in high-impact outcomes. This role requires attention to detail and a strong customer-focused approach.In this role you’ll get to:• Administer the everyday workflow of all implementation processes and provide supporting documentation and executive reports of project rollout• Run concurrent projects simultaneously in a portfolio, and help facilitate task completion across multiple engineering teams• Partner across all functions of the org; delivery, pre-sales, senior leadership, and sales• Act as the primary point of contact throughout the implementation process, ensuring clear communication and effective coordination• Coordinate with the team to resolve all issues within the required timeframes and recommend appropriate changes to the customer• Monitor all implementation requests and track resources and scheduling• Evaluate risks and scope and ensure all items from the contract have been completed according to customer specifications• Manage quality assurance for the implementation, ensuring all deployment stages have been quality controlled and peer-reviewed for accurate configuration• Manage Project Closure and ensure success criteria have been met for every single project consistently• Maintain all project plans, ensure compliance to timeframes and collaborate with stakeholders for all implementation processesTo be successful in this role, you’ll need:• A background in project management, and experience with software deployments from conception roll out and completion• Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical stakeholders• Experience managing multiple technically complex projects• Experience with Jira, ServiceNow, and Salesforce• Project Management Certification and completion of Splunk Fundamentals I training are desired• Experience in a customer-facing role in a technical environment• Experience in Cyber Security, IT Infrastructure, SIEM/EDR technologies or a related field is a plusITAR ComplianceThis position will have access to customer data and as such is subject to International Traffic in Arms Regulations (ITAR). Upon application, candidates will be asked to confirm that they are a U.S. Person as defined by the following:• A citizen of the U.S.;• A lawful permanent resident of the United States;• A person admitted to the United States as a refugee; or• A person that has been granted asylum by the United States government.”The intent of this requirement is not to verify employment eligibility overall, but to ensure compliance with import/export regulations. If you do not meet these requirements, we encourage you to apply for other open roles at Deepwatch. This information will be verified upon offer of employment.The anticipated salary range for this role is $93,000 to $132,000 + stock options + benefits. Actual compensation may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level.What We Offer:Deepwatch is excited to provide benefits designed to support team members and their families. Including:• Medical, dental, vision, and disability insurance• Flexible Time Off (FTO), 9 company holidays, sick leave and 8-Weeks Paid Parental Leave• Unique professional development benefits, starting at $3,000 annually• Wellness contests and monthly educational programs• 401(K) retirement program with employer match• Learn more here: Deepwatch BenefitsWe know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you. Please review our DEI Statement here.Deepwatch welcomes and encourages applications from people with disabilities and accommodations are available on request for candidates taking part in all aspects of the selection process. Please inform your recruiter or contact recruiting@deepwatch.com for further information.All Deepwatch employees are expected to:• Be interested in and able to work remotely from a home office when not at a corporate office• Pass a pre-employment background and drug screen in accordance with applicable lawsDeepwatch is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, marital status, sexual orientation, gender identity, genetic information, protected veteran status, or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.By submitting your application, you agree that Deepwatch may collect your personal data for recruiting, global organization planning, and related purposes. The Deepwatch Privacy Policy explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over Deepwatch’s use of your personal information.