Servicing Associate

Join a fast growing start up changing the real estate investing industry! 

Backflip is a venture-backed FinTech company that empowers anyone to improve their life and their neighborhood through real estate investing. To do that, we need people who are inspired to reimagine and rebuild an outdated and unbalanced system; to support and celebrate America’s local entrepreneurs. Check out the Backflip app here to experience first hand how we're making a difference through our technology.

Backflip is seeking a Servicing Associate to join our business-purpose servicing team. In this role, you will be responsible for delivering an exceptional member experience while ensuring loan performance. Your contributions will help us build and maintain an industry-leading servicing operation, directly enhancing our overall portfolio performance.

This position is remote (U.S.) and a rare opportunity to get in on the ground floor (~75 person team) working directly with senior leaders in a well-capitalized startup with a great culture (Check out our recently announced $15M Series A).

• Proactively manage your servicing pipeline to ensure each Member feels valued, empowered, and is set up for success
• Manage the delinquency pipeline, providing support to borrowers to facilitate successful loan resolution and exit strategies
• Process loan payoff requests with a high level of accuracy and within established Service Level Agreements (SLAs) 
• Process loan extension requests with a high level of accuracy and within established Service Level Agreements (SLAs) 
• Communicate proactively with borrowers to get ahead of issues and protect Backflip’s loan performance track record
• Effectively handle borrower escalations, as applicable
• Provide each borrower with a welcome call upon their loan closing
• Uphold communication SLA’s; ensure borrowers receive timely responses 
• Work with the broader team to develop opportunities to engage members with Community and Product
• Support Backflip’s capital markets team to complete related processing tasks and resolve investor conditions

• 2+ years of experience in a relevant servicing operation for a lender in the real estate industry
• Experience reviewing residential construction budgets, feasibility and inspection reports
• Prior experience working a remote team 
• Prior experience with a fintech company or venture-backed startup is a plus
• Ability to multi-task with exceptional time management, prioritization and attention to detail
• Exemplary computer skills - demonstrated ability and desire to learn new technologies (we use Slack + Notion + Google Workspace + Front + HubSpot + GLS + FCI + Willow + more)

• Raise the standard of what is possible
• Embrace being the novice to become the master
• Work only with those who want the best for us
• Communicate quickly, naturally and with radical candor
• Test new things to invent and challenge the status quo
• Today, nay now!

Compensation for this role includes a $70,000 annual salary plus an additional performance incentive, and is based on a variety of factors including prior experience, geographic location, stock option grant, and other factors, and may fall outside of the stated range for certain candidates. In addition to a competitive market salary, Backflip employees receive equity stock options, paid health care, and a 401K + company match, among other industry-leading benefits.

All Backflip positions are Remote. Like the people we serve, we believe being free to create wherever you’re most inspired is one of life’s greatest joys. It’s better for individuals, for community, and for fostering great work to emerge. With our work-from-anywhere approach, Backflip brings together a diverse team of individuals, with passions for innovation, art, coding, AI, data, finance, film, real estate, the environment, learning and teaching. Together, we're moving fast.

Backflip is an equal opportunity employer. We know that building a world-class organization is not possible without an intentional focus on recruiting, empowering, promoting and rewarding the best and brightest people of all backgrounds. Backflip focuses on hiring individuals that align with its Core Values (listed above), and consistently display a high ethical standard, both personally and professionally.

This role is not eligible for visa sponsorship.