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Job details

Product Support Analyst

Bandwidth delivers world-class messaging and voice connectivity solutions. We are looking for a Product Support Analyst to join our team and assist customers experiencing technical issues with SMS/MMS services.

Skills

  • Understanding of SMS/MMS technologies
  • Customer service skills
  • Technical troubleshooting skills
  • Analytical thinking
  • Multi-tasking abilities
  • Problem-solving skills
  • Effective communication skills

Responsibilities

  • Troubleshoot and resolve SMPP/MM4 connection issues.
  • Monitor and optimize SMS/MMS message deliverability.
  • Manage provisioning of NetNumber IDs (NNIDs).
  • Provide customer support via phone, email, or ticketing system.
  • Maintain records of technical issues and resolutions.
  • Collaborate with software development teams.
  • Participate in training sessions to improve technical skills.
  • Handle incident management and reporting.
  • Gather customer feedback for product improvement.

Education

  • Bachelor’s degree or higher

Benefits

  • 100% company-paid Medical, Vision, & Dental coverage
  • Four weeks of PTO for all new hires
  • PTO Embargo policy during time off
  • Earn additional PTO through volunteer hours
  • Special PTO for personal milestones
  • 90-Minute Workout Lunches
To read the complete job description, please click on the ‘Apply’ button

We believe communications can transform the world Technology is fundamentally changing the world and how we communicate for the better. It’s creating a better way to live, to love, to work, and communicate. For the last 20+ years, we have worked ...

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SENIORITY LEVEL REQUIREMENT
TEAM SIZE
SALARY RANGE
$60,000/yr - $80,000/yr
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
August 18, 2024

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