Job details

Product Support Analyst

Bandwidth delivers world-class messaging and voice connectivity solutions. We are looking for a Product Support Analyst to join our team and assist customers experiencing technical issues with SMS/MMS services.

Skills

Understanding of SMS/MMS technologies
Customer service skills
Technical troubleshooting skills
Analytical thinking
Multi-tasking abilities
Problem-solving skills
Effective communication skills

Responsibilities

Troubleshoot and resolve SMPP/MM4 connection issues.
Monitor and optimize SMS/MMS message deliverability.
Manage provisioning of NetNumber IDs (NNIDs).
Provide customer support via phone, email, or ticketing system.
Maintain records of technical issues and resolutions.
Collaborate with software development teams.
Participate in training sessions to improve technical skills.
Handle incident management and reporting.
Gather customer feedback for product improvement.

Education

Bachelor’s degree or higher

Benefits

100% company-paid Medical, Vision, & Dental coverage
Four weeks of PTO for all new hires
PTO Embargo policy during time off
Earn additional PTO through volunteer hours
Special PTO for personal milestones
90-Minute Workout Lunches

To read the complete job description, please click on the ‘Apply’ button

By Bandwidth

We believe communications can transform the world Technology is fundamentally changing the world and how we communicate for the better. It’s creating a better way to live, to love, to work, and communicate. For the last 20+ years, we have worked ...

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FUNDING

Public

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Mid-Level

INDUSTRY

Enterprise Software & Network Solutions

TEAM SIZE