Job details

Bank Deposit Operations- Site Leader

Directs implementation of strategic direction, responsible for service level management and relationship management for a bank deposit operations support center site.

Key Responsibilities and Duties

Developing and implementing procedures to deliver effective customer service for all internal and external customers and monitoring customer satisfaction levels.
Setting performance standards to meet service goals of organization. Coaching customer service team to achieve performance goals and objectives.
Providing feedback to the organization regarding service complaints or customer concerns.
Responding to customer inquiries and problems and acting as a second-level resource for customers.
Prepare and manage departmental budgets, including workforce planning, forecasting and project related expenses for site.

Educational Requirements

University (Degree) Preferred

Work Experience

8+ Years Required; 10+ Years Preferred

Physical Requirements

Physical Requirements: Sedentary Work

Career Level
10PL

Lead site alignment and drive strategic direction, performance expectations regulatory adherence and culture. Oversee all business functions of site, to include but not limited to: Account Opening (New Consumer/Business Accounts & Risk Reviews); Account Servicing (Wire Processing, Dep Ops Exceptions, Research & Support, Special Processing); Mail Digitization. Enable a broader line of sight for location, across functions, and allow for both onsite visibility and cross site collaboration. The Site Leader will report directly to the SVP, Head of Bank Deposit Operations.

Key Business Responsibilities and Duties

8 years proven leadership experience, strongly preferred
Ensure Business Continuity with operational site and critical functions
Improve Performance, SLA, Scorecard, Processes, Efficiency;
Event response and planning (i.e. BCP)
Compliance, Risk and Audit adherence
Team Health: create a team culture, career development, succession planning, hiring, onboarding
Client Service - internal/external; partnering and alliances; Vendor oversight; Change management
Financing - Head Count Planning, Budget, Forecasting, Projects
Complimentary relationships with peers and various business partner with IT, Compliance Risk, Legal, HR, Vendors, Product, Digital

Base Pay Range: $117,800/yr. - $196,300/yr.

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).

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Company Overview

TIAA Bank, a division of TIAA, FSB, provides nationwide banking services to consumer and commercial clients through a variety of channels, including online and mobile applications, as well as its Florida-based financial centers.

TIAA has entered into a definitive agreement to sell TIAA Bank to new investors with extensive experience in financial services, as part of the company’s strategy to refocus on its core retirement business and Nuveen, the company’s asset manager. When the transaction is complete, in 2023, TIAA will retain a non-controlling stake in the bank, demonstrating the company’s confidence in the bank’s future success.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our

Benefits Summary

Equal Opportunity

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Read more about the Equal Opportunity Law

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Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone: (800) 842-2755

Email:

accessibility.support@tiaa.org

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