Client Onboarding & Engagement Performance Management Lead

Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!Job Description:This job is responsible for developing and managing the end-to-end product life cycle for highly complex products. Key responsibilities include conducting market research and competitor analyses, determining product pricing, developing short and long-term strategies, and identifying innovative opportunities to modernize product offerings and deliver a more unified customer experience. Job expectations include ensuring that product management efforts are integrated with sales, marketing, operations, implementation, and customer service strategies.The associate joining us in this role will be responsible for providing strategic insights, performance analysis, and actionable recommendations to enhance the Client Onboarding & Engagement experience. This associate will manage the Key Performance Indicator dashboard enhancing the end-to-end digital journey for consumer credit card clients. This associate will evaluate the current experience to identify areas of opportunity, research options to improve the journey, guide business case development, and oversee the implementation of the approved solution.Responsibilities:• Identifies and creates comprehensive plans for product development and deployment, including supporting the creation of sales training programs and marketing materials to educate clients and internal teams on product capabilities• Oversees a set of products and maintains financials, including managing the investment profile and profit and loss (P&L) activities, such as revenue and profit margins• Provides information on product trends to sales and marketing teams leveraging knowledge of product functionality, marketplace trends, and the competitive landscape• Identifies opportunities to streamline or enhance product offerings to fit client's existing and future needs and support continued growth and operational excellence• Manages risk through implementing and monitoring effective controls in partnership with key support partners• Partners with internal stakeholders to obtain meaningful insights about markets, clients, and competitors in order to develop products that solve client needs and ensure high adoption rates• Develops and influences product strategy, driving products to provide comprehensive solutions across the bank• Design, deliver, and manage comprehensive, integrated dashboards to track KPIs and value delivery for the product roadmap• Lead analysis of performance data to identify trends, areas of improvement, and opportunities for strategic enhancements• Optimize onboarding and engagement performance by providing insights and developing strategic recommendations based on KPI analysis• Implement and manage KPI oversight systems to ensure accuracy of measurements• Lead continuous improvements by facilitating ongoing forum to review performance and refine performance management framework• Collaborate with key stakeholders to gain insights to strategic objectives that impact CO&E and stay abreast of upcoming changesRequired Qualifications:• Demonstrated strategic planning/product management skills• Strong analytical skills with breadth of view• Negotiation skills• 7+ years of relevant experienceSkills:• Collaboration• Executive Presence• Oral Communications• Presentation Skills• Problem Solving• Attention to Detail• Continuous Improvement• Influence• Product Management• Strategic Thinking• Business Analytics• Innovative Thinking• Market Analysis• Process Management• ReportingMinimum Education Requirement:• Bachelor's degree in related field or equivalent work experienceShift:1st shift (United States of America)Hours Per Week:40