Merchant Performance Manager- Boston, MA; Tampa, FL ; Palm Beach , FL ...

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day... One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Job Description: Create competitive performance plans to achieve and exceed performance goals. Provide timely feedback to Merchant Market Managers and Merchant Team Leads on Client Experience and strategy opportunities. Analyze and share trends to identify opportunities to deepen client relationships. Improve workforce effectiveness and productivity by applying talent analytics to hiring, resource planning, performance management, and top talent retention. Support focused client relationship care training to improve professional representation of brand and offerings. Gather associate feedback and customer insights on messages, offers, merchandising, and collateral to improve awareness of offerings and elevate the client experience Specific Responsibilities Include: • Collaboration and development of strategic and tactical plans. • Delivery and inspection of Merchant initiatives and campaigns. • Participate in Business Line Reviews and delivery, inspection of tactics to drive performance. • Ensure consistent delivery of coaching process, action planning by Market Managers. • Lead, coach and influence Merchant Market Managers to enhance professional and team effectiveness to achieve desired outcomes. • Ensure proper MC gearing and coverage to deliver strong One Team partnerships. • Execution and inspection of the sales playbook, pipeline management and SPIN sales model. • Conduct performance gap analysis. • Gather feedback and drive out best practices. • Assess training needs and works with leadership team to deliver relevant training/skill builders that develops sales effectiveness skill for Merchant Market Managers and Merchant Consultants. • Participate in One Team Partner routines with the SB and Consumer Performance Organization. Required Experience • Sales leadership experience with proven ability to consistently drive differentiated sales results • Ability to execute strategic and operational initiatives • Effective planning, time management and organizational skills • Strategy, operations, SPIN sales model and product knowledge • Strong business and financial acumen including data analysis • 3+ years, leading, coaching, and managing high performing sales teams within the merchant and/or financial services industry • Proven ability to drive integration across products, think creatively in identifying opportunities and drive results through superior delivery and sales management • Proactively builds trusted relationships with key partners and support teams • Strong at developing internal partnerships and developing credibility within One Team structure • Ability to communicate clearly and effectively at all levels, including oral and presentation skills Desired Skills: • 5+ years of experience in small business including the merchant services industry or 5+ of experience in similar sales industry (small business, business to business environment). • Small Business and Merchant Services acumen desired (strategy, sales model and product knowledge) • Pipeline development and management • Mid-level MS Excel, MS PowerPoint, WebEx and Salesforce.com experience • Virtual and in-person experience delivering training / skill builders Skills: • Coaching • Customer and Client Focus • Payment Processing • Performance Management • Pipeline Management • Data and Trend Analysis • Leadership Development • Sales Strategy • Stakeholder Management • Written Communications • Business Analytics • Financial Analysis • Interpret Relevant Laws, Rules, and Regulations • Issue Management • Project Management Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent Shift: 1st shift (United States of America) Hours Per Week: 40