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Assistant Branch Manager- Overland

More than 130 years ago, we started with core values that never go out of style: listen, learn and help businesses and individuals reach their goals. Our financial strength and stability are key reasons Forbes names us one of the Best 100 Banks in America the past eight consecutive years and Newsweek names Banner one of the Most Trustworthy Companies the past four years.


With more than $15 billion in assets and over 150 locations throughout Washington, Oregon, Idaho, and California, we understand our role in the economy and take that responsibility seriously. In addition to offering a source of capital to personal banking clients and businesses of all sizes, we place a high importance on employee volunteerism and donate millions of dollars each year to community organizations.


As an Assistant Branch Manager you will lead the day-to-day operations of the branch. Supervise, train, and coach Teller staff. Support the Branch Manager in developing an on going sales performance culture. Effectively assist clients in achieving their financial goals by actively referring Bank products and services. Refer clients to other Bank specialists when applicable. Act in full management capacity in the absence of a Branch Manager.


In this role you will have the opportunity to:
  • Oversee processing a variety of routine financial transactions, including check cashing, withdrawals, deposits, and loan payments.
  • Responsible for acting as a leader in sales, operations, and client service. Manage the operations of the branch along with the training, mentoring, and coaching of the teller team.
  • Assist with operational tasks and ensure they are completed on time. Adhere to policy and procedures to minimize risk and achieve satisfactory internal audit results.
  • Assist clients by gaining an understanding of their current and future financial needs by engaging in proactive discussions using the Banner Way process and tools.
  • Responsible for presenting tailored solutions that meet the client’s specific financial needs. Refer clients to other lines of business as appropriate. Answer questions and resolve technical problems on client accounts.
  • Develop and maintain in-depth knowledge of all operational processes and requirements; meets compliance standards.
  • Responsible for complying with, and ensuring staff follows, policies, procedures, security requirements, and government regulations.


Assistant Branch Manager Requirements
  • H.S. Diploma or equivalent required
  • NMLS registration preferred
  • 4 or more years of retail banking experience required
  • 0 to 2 years of experience in a supervisory/management role leading a project, process or team Required


Knowledge, Skills & Abilities
  • Extensive knowledge of retail product philosophy, policy, procedures, documentation and systems. Thorough knowledge of all retail products and services. Demonstrated knowledge of all complex accounts, and consumer and QuickStep lending.
  • Proven client service, interpersonal, and relationship building skills. Possess effective verbal and written communication skills; proper phone and email etiquette required.
  • Possess effective selling, cross selling and referral skills.
  • Possess strong mathematical, problem solving, and negotiation skills.
  • Ability to analyze client credit data and other related financial information.
  • Experience in a financial sales representative-oriented role.


Travel
  • 20%


Compensation & Benefits
  • Targeted starting hourly range (based on experience): $22.32-$32.08/hr
  • Annual incentive potential
  • Comprehensive employee benefits, including: medical, dental, vision, LTD, STD and life
  • Paid vacation time, sick time and 11 company paid holidays
  • 401k (with up to 4% match)
  • Tuition reimbursement
  • Get more information at: Employee Benefits | Banner Bank


Assistant Branch Manager Requirements
  • H.S. Diploma or equivalent required
  • NMLS registration preferred
  • 1+ years of retail banking experience required
  • 1+ years of leadership or supervisory experience required


Knowledge, Skills & Abilities
  • Extensive knowledge of retail product philosophy, policy, procedures, documentation and systems. Thorough knowledge of all retail products and services. Demonstrated knowledge of all complex accounts, and consumer and QuickStep lending.
  • Proven client service, interpersonal, and relationship building skills. Possess effective verbal and written communication skills; proper phone and email etiquette required.
  • Possess effective selling, cross selling and referral skills.
  • Possess strong mathematical, problem solving, and negotiation skills.
  • Ability to analyze client credit data and other related financial information.
  • Experience in a financial sales representative oriented role.


In this role you will have the opportunity to:
  • Oversee processing a variety of routine financial transactions, including check cashing, withdrawals, deposits, and loan payments.
  • Responsible for acting as a leader in sales, operations, and client service. Manage the operations of the branch along with the training, mentoring, and coaching of the teller team.
  • Assist with operational tasks and ensure they are completed on time. Adhere to policy and procedures to minimize risk and achieve satisfactory internal audit results.
  • Assist clients by gaining an understanding of their current and future financial needs by engaging in proactive discussions using the Banner Way process and tools.
  • Responsible for presenting tailored solutions that meet the client’s specific financial needs. Refer clients to other lines of business as appropriate. Answer questions and resolve technical problems on client accounts.
  • Develop and maintain in-depth knowledge of all operational processes and requirements; meets compliance standards.
  • Responsible for complying with, and ensuring staff follows, policies, procedures, security requirements, and government regulations.


Compensation & Benefits
  • Targeted starting hourly range (based on experience): $25.00-$35.93/hr
  • Annual incentive potential
  • Comprehensive employee benefits, including: medical, dental, vision, LTD, STD and life
  • Paid vacation time, sick time and 11 company paid holidays
  • 401k (with up to 4% match)
  • Tuition reimbursement
  • Get more information at: Employee Benefits | Banner Bank


Please take time to review Banner Bank's Consent & Privacy notice before applying.


Banner Bank is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, marital status, age, disability or protected veteran status.


Banner Bank does not accept unsolicited resumes from agencies and/or search firms for any job postings on this site. Resumes submitted to any Banner Bank employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Banner Bank. No fee will be paid if a candidate is hired for a position as a result of an unsolicited agency or search firm referral.

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CEO of Banner Bank
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Mark J. Grescovich
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Average salary estimate

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What You Should Know About Assistant Branch Manager- Overland, Banner Bank

If you're ready to step into the world of banking leadership, there's a fantastic opportunity waiting for you as an Assistant Branch Manager at Banner Bank in Boise, Idaho! With over 130 years of experience and a reputation for excellence, Banner Bank has earned its place among Forbes' Best 100 Banks in America for eight consecutive years. In this role, you’ll be the driving force behind the branch’s daily operations. You’ll get to supervise, train, and coach the Teller staff, helping to create a culture of sales performance. Your mission will be to assist clients in achieving their financial goals by actively recommending the bank's wide range of products and services. You’ll also step in to manage the branch in the absence of the Branch Manager, ensuring smooth operations and adherence to all policies. If you’re someone with extensive retail banking experience and a proven track record in leadership, this is your chance to shine! You'll have the opportunity to process various financial transactions, develop deep client relationships, and create tailored financial solutions that meet specific needs. Plus, you’ll benefit from amazing incentives and a robust compensation package with benefits that support your health, family, and education. Join us at Banner Bank and contribute to a community-focused institution that values employee volunteerism while also prioritizing client service and operational excellence. Come be part of a team that’s dedicated to helping individuals and businesses thrive financially!

Frequently Asked Questions (FAQs) for Assistant Branch Manager- Overland Role at Banner Bank
What does an Assistant Branch Manager do at Banner Bank in Boise?

An Assistant Branch Manager at Banner Bank in Boise is responsible for overseeing the daily operations of the branch, supervising Teller staff, and supporting the Branch Manager. This role involves promoting a sales performance culture, processing financial transactions, assisting clients with their financial needs, and ensuring compliance with all policies and regulations.

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What qualifications do I need to apply for the Assistant Branch Manager position at Banner Bank?

To apply for the Assistant Branch Manager position at Banner Bank, you need a high school diploma or equivalent. While NMLS registration is preferred, a minimum of four years of retail banking experience is essential, along with at least one year in a leadership or supervisory role.

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What opportunities for growth exist for Assistant Branch Managers at Banner Bank?

At Banner Bank, Assistant Branch Managers have numerous opportunities for growth within the company. With a focus on professional development, you can progress into higher management roles as you gain experience and demonstrate success in leadership and client service.

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What is the compensation range for the Assistant Branch Manager role at Banner Bank?

The targeted starting hourly range for the Assistant Branch Manager role at Banner Bank is between $22.32 and $32.08 per hour, depending on experience. Additionally, you can look forward to an annual incentive potential and a comprehensive benefits package.

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What is the work environment like at Banner Bank for an Assistant Branch Manager?

The work environment at Banner Bank is collaborative and community-focused. As an Assistant Branch Manager, you will engage with clients and staff daily, providing opportunities to build relationships and contribute to the local community while promoting a culture of excellence and teamwork.

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Does Banner Bank offer any employee benefits for Assistant Branch Managers?

Yes, Banner Bank offers a comprehensive range of employee benefits for Assistant Branch Managers, including medical, dental, and vision insurance, paid vacation and sick days, 401k plans with matching contributions, and tuition reimbursement to support your continued education.

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How does Banner Bank uphold its commitment to diversity within the workplace?

Banner Bank is strongly committed to diversity in the workplace. They ensure that all qualified applicants receive equal consideration for employment regardless of race, gender, or other protected statuses, creating an inclusive environment that values different perspectives and backgrounds.

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Common Interview Questions for Assistant Branch Manager- Overland
Can you describe your leadership style as an Assistant Branch Manager?

When answering about your leadership style, it's beneficial to highlight your approach to communication, motivation, and team development. Share examples of how you've successfully led a team in the past and engaged them in achieving branch goals.

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How do you handle conflict among team members?

Discuss your conflict resolution strategies, focusing on active listening, empathy, and collaboration. Provide a specific example where you successfully resolved a conflict within your team and the positive outcomes that followed.

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What strategies would you use to improve branch sales performance?

When addressing sales performance strategies, mention tactics like setting clear sales goals, regular training sessions, and fostering a competitive yet supportive team environment. Use examples from your previous experience to illustrate your points.

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How do you ensure compliance with banking regulations at your branch?

Explain your commitment to compliance by discussing the importance of staff training, regular audits, and staying updated with regulatory changes. Provide an example of how you've maintained compliance in a previous role.

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How do you build relationships with clients?

Share your approach to relationship-building by emphasizing personalized interactions, understanding client needs, and providing tailored financial solutions. Cite specific instances where strong client relationships led to successful outcomes.

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What would you do if someone on your team is consistently underperforming?

Discuss your process for identifying the root cause of underperformance, providing support through coaching or training, and setting specific performance improvement plans. Include a past experience where you turned around a team member’s performance.

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What methods do you employ to train new employees in a banking environment?

Describe your structured onboarding process, including hands-on training, shadowing experienced staff, and regular feedback sessions. Highlight the results this approach has had on new employee retention and performance.

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How do you prioritize tasks and manage your time efficiently?

Talk about your techniques for effective time management, such as prioritizing based on urgency and impact, using planning tools, and delegating tasks. Provide a scenario where your time management skills positively affected branch operations.

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Can you discuss your experience with financial product sales?

Be prepared to share examples of the financial products you've successfully sold and the strategies you employed. Explain how understanding client needs led you to recommend fitting products, demonstrating your sales capabilities.

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How do you stay up-to-date with industry trends and changes?

Mention the resources you utilize to stay informed, such as industry publications, networking events, and ongoing professional development courses. Offering insights about the importance of being proactive in learning new trends is key.

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Banner Bank is a dynamic full-service financial institution, operating safely and profitably within a framework of shared integrity. Working as a team, we will deliver superior products and services to our valued clients. We will emphasize strong ...

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Full-time, on-site
DATE POSTED
November 26, 2024

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