Desktop Support Technician
OUR STORY
For more than 35 years, Bardel Entertainment has led the animation industry through unwavering commitment to quality, creativity, and innovation. We are an internationally recognized, Emmy Award®-winning studio – in two prominent Canadian cities, Vancouver and Kelowna – and the creative force behind top audience hits such as The Dragon Prince, Rick and Morty, Teen Titans Go!, and Diary of a Wimpy Kid.
We are searching for a dedicated Desktop Support Technician to join our Vancouver studio team. Reporting to the VP of Technology and Lead Desktop Support Technician, you will work with our technology team to support and maintain our in-house computer systems and desktops across our studio locations while supporting both on-site and remote employees.
What you will be doing:
- Monitor service desk queues, solve issues, and escalate trouble tickets to ensure problems are handled expeditiously. Proactively escalate tasks to senior staff, as required
- Set-up, support and troubleshoot desktop hardware and software for production staff and artists. This includes remote support for staff who are working remotely
- Work alongside senior staff to advance the state and stability of Bardel's IT infrastructure
- Under the supervision of senior technology team members, develop skills for system and network administration, with a particular focus on desktop hardware and 2D & 3D application software support
- Additional duties as requested
What you bring with you:
- Prior desktop support experience in a VFX, Animation, Gaming or other creative environment preferred
- Knowledge of Windows 10 and Active Directory
- Knowledge of Linux (RHEL especially) and OSX is advantageous
- Knowledge of remote work software/hardware such as Teradici, TGX is a plus but not required
- Excellent documentation skills
- Positive attitude and excellent communication skills. Particular emphasis in communicating with both on-site and remote staff
- Ability to work successfully in a collaborative, team-based environment that is fast-paced and high volume
- Continued development of skills with new technology
- Passionate about holding oneself to high standards of work quality
- Ability to lift heavy items up to 50 lbs
- Commitment to Bardel’s values of celebrating diversity, individual development and expression, creativity, and teamwork
- Available for on-call rotations and flexible hours within the team
Annual Salary Range $55,000 - $60,000 CAD - The Salary Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.
WHY JOIN BARDEL?
We’ve got great people here, with good reason! We offer extensive, meaningful benefits centred on well-being (RRSP contribution matching, extended health and wellness perks, and paid closures to name a few!) as well as a hybrid studio model with flexible schedules. And did we mention that our studios are dog friendly?
Being a part of our team will have you working on exciting, prominent industry projects and collaborating with influential, creative professionals from around the world. We’ll help you grow your career through regular social events and ongoing development opportunities, such as leadership training, workshops, and classes led by experienced industry guest instructors.
If you're driven by the excitement of tackling creative challenges, leveraging cutting-edge technologies, and pushing the boundaries of diverse entertainment, we invite you to join us – let’s create together!
JOIN US
Ready to apply and join our cast of characters? Fill out the form below with your current resume, samples of your work (e.g. a link to your website or reel – don’t be afraid to show off a little!), and tell us why YOU are the best person for this role!
GOOD TO KNOW
Remote work may be considered for this position. Bardel's Hybrid & Remote Work Policy will be presented and open to discussion during the interview process.
Bardel Entertainment is an Equal Opportunity Employer and committed to fostering an inclusive environment – where the strength in the diversity of backgrounds, lived experiences, and identities are not only valued, but essential to our creative process. We hire personnel without discrimination based on race, ancestry, place of origin, citizenship, ethnic origin, colour, religion, creed, sexual orientation, gender, language, marital status, age, physical and/or mental handicap or financial ability.
Candidates applying must be based in and legally eligible for work in Canada.
Bardel is committed to creative and technological excellence in developing and delivering the best-animated television and feature film projects in 2D and CGI for all entertainment platforms. We accomplish this level of excellence and innovation b...
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