Collections Specialist

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WHO WE ARE 

Basis Technologies delivers software and services to automate digital media operations for more than 1,000 leading agencies and brands. 

Our comprehensive ad tech platform, Basis, supports the planning, reporting, and financial reconciliation of direct, programmatic, search, and social media, all in one place. 

We are deeply committed to building software that will change the ad tech industry for the better and are equally dedicated to building an inclusive culture of highly motivated individuals who create a positive and supportive environment together. We invest in our culture and support our employees so they can do their best work. 

Basis Technologies is headquartered in Chicago, and our employees have the flexibility to work in an office location, completely remote, or a hybrid of the two. Please note, we are hiring on a remote working basis only in the U.S. and Canada.

ABOUT US

Are you ready to transform an industry? At Basis we have created a comprehensive tech platform for advertisers that radically increases efficiencies and impact across businesses, teams, and campaigns. Our clients can run and grow their digital media business with our flagship offering Basis, that marries business intelligence, workflow automation, search and social integrations, and the number one rated DSP.

We’re taking the digital advertising world by storm and are proud to be headquartered in the rapidly growing tech hub of Chicago, with offices that span across the United States, Canada and Mexico. Join us in our mission to improve the lives of everyone working in the industry!

WHY WORK WITH US?

At Basis, we believe that lasting success is achieved through continual dedication to the growth and well-being of the individual. Our people are the core of what makes Basis unique. Driven by the Basis Manifesto and our guiding principles, we look to hire the best and brightest minds—curious, passionate learners who are driven to create impact.

We are committed to building a culture of highly motivated individuals who create a positive and supportive environment together. We work hard, stay focused, and act in service to others - and are looking for like-minded people to grow with us.

ABOUT THE TEAM

Basis' Finance team employs our product, Basis, to invoice, reconcile, and recognize revenue—all from one platform. Their use case is a prime example of how dynamic, robust, and transformative Basis truly is. This passionate and highly efficient team embodies Raving Fan service with their customers and colleagues by striving for excellence and accuracy in everything they do.

WAYS YOU’LL CONTRIBUTE

You will be reporting to the Manager, Collections and supporting the department in the processing of the company’s outstanding account receivables while managing an acceptable DSO. 

You will provide backup assistance for the collections team when needed, researching payment issues, monthly account reconciliations, reporting, projects, and collections. You will contribute by:

• Acting as a team lead for Collections Coordinator roles
• Performing collections outreach for a portfolio of at least $40M, while always striving to exceed collection goals, lower DSO, and meet or exceed individual KPIs
• Having a sound judgment of industry, market trends, and internal processes to form an intelligent approach towards the escalation of collection issues
• Researching and reconciling misapplied or unapplied cash
• Completing assigned month-end tasks accurately and timely
• Strategically approaching customers to limit Basis' exposure and mitigate risk
• Accurately and consistently documenting all collections efforts in Basis' financial system, Netsuite
• Performing daily cash application timely and with 100% accuracy
• Assigning and ensuring all incoming inquires received thought Cento’s ticketing system, Zendesk
• Reviewing customers financial position and credit-worthiness using different tools and resources
• Providing backup coverage as needed
• Proactively engaging in periodically reviewing and updating existing policies and procedures
• Providing Raving Fan service to customers and colleagues
• Working with Billing and Sales to resolve customer issues timely
• Assisting with special projects for the Manager or Director as needed

• 2-3 years of relevant work experience
• College degree in Business, Finance, Accounting, or similar
• Previous cash application and credit card experience, at least 2-3 years of working knowledge
• Previous accounts receivable and collection experience, at least 2-3 years
• Strong negotiating and problem-solving skills
• Excellent written and oral communication skills

ANYTHING ELSE? 

Don't think you have all the skills required for this role? That's okay, we recognize that experience can be built in many ways. If you have relevant skills that are not reflected in your resume, we welcome your candidacy and encourage you to share more in an optional cover letter, even if your experience doesn’t match our exact requirements.  

LIFE WITH BASIS TECHNOLOGIES

We take care of our people and believe that our success depends on the growth and well-being of each one of our team members.  

We've been proudly recognized as:

Ad Age, Best Places to Work 2023, 2022, 2013

Built In, Best Workplaces 2023, 2022, 2021

Crain's Best Companies to Work for in Chicago 2022, 2021, 2020, 2014, 2013, 2012, 2011

Crain's Best Companies to Work for in New York 2022, 2021, 2014

Dallas Morning News, Top Workplaces 2021, 2019, 2015

Denver Post, Top Workplaces 2022, 2021, 2020

Denver Business Journal's Largest Employers 2022, 2021, 2020

Fortune Magazine, Best Workplaces 2022, 2021, 2020, 2015, 2014

We provide a thoughtful perks and benefits package including competitive 401k/RRSP matching, mental health support, a funded health savings account, paid sabbatical, generous parental leave, a flexible work environment and time off policy, and more. 

We are proud to be an equal opportunity employer and are committed to building teams that are diverse in thought, perspective, and culture. We celebrate all team members regardless of gender identity, sexual orientation, race or cultural background, religion, disability, and age.

Basis is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application processes. If you need assistance or an accommodation due to a disability, you may contact us at talent.acquisition@basis.net. 

Information collected and processed as part of any job applications you choose to submit is subject to Basis' privacy policy that you can view here.