Commercial Lines Sr Account Manager

As a Commercial Lines Senior Account Manager at Brown & Brown, you will oversee day-to-day account management for your assigned book of business, handle policy processing, invoicing, and client relationship management, while ensuring compliance and fulfilling the needs of your clients.

To be considered for the Commercial Lines Senior Account Manager role at Brown & Brown, you should have an Insurance Producer license and a minimum of 7 years of experience in the insurance industry, along with a business-related college degree being preferred.

Client retention is crucial for Brown & Brown, and as a Commercial Lines Senior Account Manager, you will build strong relationships with clients, identify coverage gaps, and manage the renewal process to maintain high levels of client satisfaction.

Success in the role of Commercial Lines Senior Account Manager at Brown & Brown requires strong knowledge of insurance coverages and regulations, proficiency in Microsoft Office applications, and excellent interpersonal skills for managing client relationships.

Brown & Brown is committed to professional development, providing training opportunities to stay current with industry information, product advancements, and necessary certifications, ensuring that their Commercial Lines Senior Account Managers are well-equipped to excel.

In the interview, highlight specific instances where you've successfully managed client accounts, detailing the challenges you faced, strategies you used, and the positive outcomes you achieved, showcasing your capability for this role.

Discuss the strategies you've implemented to build strong client relationships, including regular communication, identifying and resolving issues proactively, and being responsive to their needs, emphasizing the importance of trust and satisfaction.

Share your approach to staying informed about current insurance regulations, how you incorporate compliance checks into your daily tasks, and any systems you use to document compliance activities.

Provide a detailed narrative of the challenge, your thought process, the steps you took to overcome obstacles, and the end result, emphasizing your problem-solving skills and persistence.

Explain your process for evaluating a client’s specific situation, including meeting to discuss their concerns, reviewing their current policies, and identifying gaps to provide tailored coverage solutions.

Demonstrate your proficiency with software and tools relevant to the role, emphasizing any specific programs you've used for account management and reporting, and how you leverage technology to enhance client service.

Discuss the importance of communication, transparency, and reliability in client relationships, along with examples of how you've fostered trust and loyalty over time.

Describe your organizational skills, including prioritization, time management techniques, and any tools you utilize to keep track of deadlines and account details effectively.

Focus on how teamwork enhances your effectiveness, giving examples of how you’ve worked with others to achieve client satisfaction and drive positive outcomes.

Demonstrate your knowledge of industry trends, market challenges, and potential areas for expansion, indicating that you are forward-thinking and eager to contribute to the company's future success.