Movement Experiences Intern - General Customer Service Support

Movement Experiences Intern - General Customer Service Support

Internship Dates:  September - July

Internship Hours: 15-20 hours/week Pay: $15-17.50/ Hour or State Min. 

We’re looking for an innovative, self-starting intern to join the Movement Experiences Team from September - July. The ideal candidate can work independently, is hardworking and eager to learn. We will work with your college schedule! 

Who we are: 

We're a global network of passionate professionals excited to make a difference in the lives of Jewish teens. We are the Jewish community's largest and fastest-growing pluralistic platform for reaching and inspiring Jewish teens, built on nearly a century storied history. We support over 700 local, teen-led local chapters across more than 50 countries, at more than 100-weekend retreats during the school year and across a rapidly growing suite of global exchanges, campaigns, and movement initiatives all year-round. Our team is strong, agile, creative, and inclusive. We are fast-paced, high-energy and results-driven, and we enjoy working together just as much as we believe in the mission we are chasing together. 

What Is Movement Experiences?  

The Movement Experiences department is comprised of teams that run International Convention, BBYO Passport, Summer Leadership Programs, and physical and mental health, and is supported by the Customer Service Team. The department works with all aspects of the BBYO movement.   

Who you are: 

You are a college student looking to grow your project and data management skills and are excited about a role in customer service, process management, and troubleshooting technical issues as they arise. You find joy in building processes and systems, are detail-oriented, and are a go-getter. When given a blank slate, you are excited to research, problem solve, and sort through the details. You can work on multiple projects at the same time and are a motivated self-starter.

What you'll get to do as our Intern: 

• Enhance your communication skills (written and oral) by providing support to teens, families, staff, and stakeholders who have reached out to our main Customer Service inbox for assistance with membership, payments and refunds, event registration, technical issues, and more.
• Use your technical abilities to troubleshoot specialized support questions regarding our registration platforms
• Learn our overarching Customer Service plan and provide suggestions for improvement or changes to streamline processes and better support stakeholders.
• Amplify your research and development skills with special projects
• Follow up with families with incomplete forms, travel and payments
• Review and confirm correct data in our camp doc system
• Support the day-to-day operations of the Customer Service Team 
• Other duties as assigned

Role Requirements: 

• Available to work remotely with option to work at BBYO's DC Hub (located in Washington, DC).
• Enrollment in a degree program at an accredited university
• A creative and responsible self-starter who is comfortable collaborating with others and taking initiative 
• Detail-oriented 
• Proficient with Microsoft Office (Excel, Word, PowerPoint, and Outlook) and willing to learn new systems 
• Availability to work up to 15-20 hours/week 
• Unrestricted authorization to work in the U.S. without holding a visa or sponsorship  
• Comfortable working in a virtual setting liaising with team members across U.S. time zones