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Customer Success Business Operations Analyst
BCB Group is a leading crypto-dedicated payment services provider looking for a Customer Success Business Operations Analyst to support their growing team and optimize service delivery.
Skills
- Business operations skills
- Project/change management competencies
- Analytical skills
- Communication skills
- Payments or foreign exchange operations experience
Responsibilities
- Management of Customer Success Team change portfolio
- Support creation and maintenance of Customer Success Team policies
- Analysis of activity and Customer Success metrics
- Collaboration with Enterprise Change, Operations, Compliance & Technical teams
- Support performance and strategic objectives of Customer Success department
Benefits
- 30 days annual leave
- Enhanced parental leave
- Wellbeing days
- Community service day
- Country specific medical insurance and pension contributions
To read the complete job description, please click on the ‘Apply’ button
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Full-time, remote
DATE POSTED
August 10, 2024
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