BCB Group is a leading crypto-dedicated payment services provider looking for a Customer Success Business Operations Analyst to support their growing team and optimize service delivery.
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Skills
Business operations skills
Project/change management competencies
Analytical skills
Communication skills
Payments or foreign exchange operations experience
Responsibilities
Management of Customer Success Team change portfolio
Support creation and maintenance of Customer Success Team policies
Analysis of activity and Customer Success metrics
Collaboration with Enterprise Change, Operations, Compliance & Technical teams
Support performance and strategic objectives of Customer Success department
Benefits
30 days annual leave
Enhanced parental leave
Wellbeing days
Community service day
Country specific medical insurance and pension contributions
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