Customer Support Specialist (Remote)

Department

Community

Employment Type

Full Time

Location

Remote

Workplace type

Fully remote

We are on a journey to help the next million creators, publishers, and companies scale and monetize their audiences. beehiiv is already home to thousands of the most popular newsletters in the world. We hit $1M ARR in January of 2023, and just surpassed $5M ARR in September 📈.

This is an incredible opportunity to join a very fast growing startup as one of the first few people on the Support Team.

This is a customer-facing role requiring relationship management skills and technical knowledge. You will work with business leaders to understand their needs and map beehiiv’s solutions to their goals. As a Customer Support Specialist, you will work with the customer throughout their entire lifecycle: from onboarding to ongoing support to renewal, while coordinating with internal teams to provide the best support possible. 

The ideal candidate is hands-on and results-oriented, with strong communication and problem-solving skills. We respect each other as individuals and know work is just one part of life; we want you to have the flexibility and support you need to achieve fulfillment in your personal and professional lives.

Ideally you will have:

• 2+ years of working in a similar support role
• Prior experience working with Zendesk and other support tools
• Excellent customer relationship management skills
• Solid communication, listening, and writing skills
• Ability to problem solve and resolve client issues
• Strong organization skills: able to work independently with little direction when necessary
• Genuine excitement about scaling a nascent platform 
• An ownership mentality
• Experience working at an email platform is a huge plus

What you will be responsible for

• Act as the main point of contact for any customer escalations to drive resolution in a timely, proactive manner
• Be available to potentially work nights, weekends, and holidays
• Become the customer advocate to drive cross-functional projects and initiatives across Sales, Product and Support
• Work diligently to unblock and assist users to achieve their desired outcome
• Create and build thorough documentation and processes to assist both users and improve internal processes 
• Contribute towards building a world class support team 

Why beehiiv?

We're remote. We believe that your best work is done where you feel safe, comfortable, and supported.

Empathy, not ego. Empathy opens the door to problem solving. Our team is uniquely talented and we can solve any problem when we lead with empathy.

Bias towards action. Most decisions can be changed or altered, but progress cannot be created without action. It is almost always better to deliver something today over something that may be better tomorrow.

Complete transparency. You will have full access to business metrics about the company.

Owner-attitude. Ownership creates a sense of pride and accountability. It empowers someone to stand up for what is right, with a long-term outlook.

We'll take care of you

• Competitive salary
• Stock Options
• Health, Dental, and Vision Insurance
• 401(k) employer match
• Unlimited PTO (mandatory 10 days per year minimum)
• Annual IRL Retreats 
• Unlimited book budget
• Two-month sabbatical every three years
• Wellness Day Off each month
• WFH Stipend 

About beehiiv

We're empowering creators to create, monetize, and grow by building the most powerful and robust newsletter platform, built by newsletter people. And we're only just getting started 🚀

beehiiv is committed to a diverse and inclusive workplace. beehiiv is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.