Mechanical Field Service Technician

A Mechanical Field Service Technician at Bekum America Corporation is responsible for providing technical service and customer support for blow molding machinery. This includes performing repairs, conducting maintenance, troubleshooting equipment issues, and training customers on machine operation. Technicians must inspect and adjust equipment components, complete detailed field service reports, and often travel domestically and internationally to assist clients.

To qualify for the Mechanical Field Service Technician position at Bekum America Corporation, candidates should have an Associate's degree or equivalent experience from a technical school. Alternatively, 2-3 years of experience in blow molding or a related field is acceptable. Technical skills in mechanical, electrical, hydraulic, and pneumatic systems are essential, along with a willingness to travel up to 50% of the time, including internationally.

As a Mechanical Field Service Technician with Bekum America Corporation, you can expect to travel up to 50% of the time. This travel includes both domestic and international locations, where you will provide on-site support, perform maintenance, and conduct training sessions for clients. This is a fantastic opportunity for those who enjoy varied job responsibilities and experiences.

Bekum America Corporation is committed to the growth and development of its employees. As part of the comprehensive benefits package, the company offers ongoing training opportunities, mentorship, and support for further education. This approach ensures that Mechanical Field Service Technicians and all employees are fully equipped to succeed in their roles and advance their careers.

Mechanical Field Service Technicians at Bekum America Corporation enjoy a comprehensive benefits package that prioritizes the health and well-being of employees. Benefits include medical, dental, and vision insurance, life and disability coverage, tuition assistance, paid holidays, a competitive vacation package, a 401(k) with company match, and a performance-tied increase and profit sharing. This holistic approach reflects our commitment to valuing our workforce.

When answering this question, emphasize any specific experiences you have with blow molding machinery, along with any relevant training. Talk about the types of machines you've worked on, any troubleshooting instances you've resolved, and how that experience prepares you for the role at Bekum America Corporation.

Provide a detailed example of a challenging situation where your mechanical, electrical, hydraulic, or pneumatic skills were put to the test. Focus on the problem, your analysis, the solution you implemented, and the positive result. This shows your analytical abilities and practical knowledge as a technician.

Discuss your organizational skills and strategies for time management. Explain how you assess the urgency of each service call and your method for efficiently handling tasks to ensure customer satisfaction and smooth operation.

Highlight your communication techniques, such as breaking down complex terminology into simpler language and using visuals or demonstrations to aid understanding. Provide examples of past interactions where effective communication strengthened client relations.

Describing your approach to customer service is key. Emphasize listening carefully to the customer's concerns, remaining calm under pressure, and providing solutions or next steps to rectify the situation. This shows your commitment to customer satisfaction.

Mention specific hand tools and diagnostic software you are experienced with, especially those relevant to the industry. Highlighting technical proficiency lets the interviewer know you are ready to hit the ground running in your role at Bekum America Corporation.

Share any previous experiences traveling for work, addressing how you adapt to new cultures and environments. Discuss flexibility, problem-solving skills, and the ability to maintain productivity while on the road—qualities important for a role that requires travel.

Talk about ways you keep your skills sharp and knowledge current, such as attending workshops, participating in industry conferences, or following relevant publications. This demonstrates your commitment to professional development, an asset for Bekum America Corporation.

Discuss your teamwork skills and how collaboration with different departments can enhance service delivery and machine optimization. Provide examples of cross-departmental projects you’ve worked on to showcase your ability to cooperate towards a common goal.

Communicate your interest in Bekum America Corporation and specifically what draws you to the role. Mention aspects such as the company’s commitment to innovation, employee development opportunities, or a strong history in the industry, which align with your personal and professional values.