Job details

Selling Flex Associate - West Town

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A Belk Sales Associate provides outstanding customer service to each and every customer, displays a passion for retail and fashion, adapts to change efficiently, continually seeks to learn about Belk’s merchandise, has an awareness of industry technology, and displays the ability to use technology to enhance core selling skills.

Providing Excellent Customer Service:

Proactively greeting and engaging customers warmly and with a smile.
Supporting the store to meet or exceed its customer service goals.
Handling each customer transaction in a professional and friendly manner.
Thanking each customer by name following a purchase.

Demonstrating Initiative:

Offering assistance to the customer proactively and without prompt.
Using suggestive selling techniques with all customers.
Meeting or exceeding solicitation goal for Belk credit Rewards program.
Meeting or exceeding Clienteling goals, where applicable.
Understanding Store Assortment (for assigned department), in addition to inventory available at other stores and on belk.com.

Continuous Learning & Innovation:

Using Mobile Devices to complete a sale (where applicable).
Using Digital Computer-based Point-of-Sale and other digital technology to enhance the customer shopping experience.
Using the Belk App and informing customers about the Belk App to enhance their shopping experience.
Using the Belk website to look up merchandise and complete in-store orders for customers

Focusing on Results:

Meeting or exceeding personal sales per hour goals.
Increasing units sold per transaction by recommending products to customers.
Identifying and reducing shrinkage in area.
Working professionally and pleasantly with co-workers, customers, and managers to accomplish defined tasks.
Maintaining Belk professional dress standards and appearance.
Maintaining floor and stock areas consistent with store standards.
Supporting the Operations Team to ensure new merchandise is unpacked and displayed in a timely manner and stored in a place that does not obstruct customer access to the department.
Following the ROCC the Dock process.
Ensuring timely set-up including signage for promotional events.
Following procedures for all systems including counts, markdowns, re-tickets and inventory control.
Complying with store policies including, but not limited to those concerning attendance and tardiness.
Accepting additional duties or sharing responsibilities during busy times and/or as requested by Sales Team Manager.
Assisting Operations teams with all non-sell duties as assigned by Sales Team Manager.

Education / Experience Requirements:

Position Contribution Level : Entry Level

Minimum Education & Experience:

• No education requirement.

• Experience in retail preferred

Knowledge / Skills Requirements:

• Excellent communication skills.

• Ability to use and learn industry technology preferred.

Physical Requirements:

• Ability to use computer keyboard, touchscreen monitor, handheld devices, standard telephone and other related business equipment.

• Hand manipulation to remove sensor tags

• Ability to push / pull 100-500 pounds when moving stock carts

• Task demands vary in each department because of the different types of merchandise. Stocking requirements can involve reaching above & below shoulder level and lifting 25-50 pound boxes.

Disclaimer:
For reasonable accommodation information for an ADAAA qualified disability please see Belk Associate Handbook for policy and procedures.

What You Should Know About Selling Flex Associate - West Town, Belk

Join the Belk team as a Selling Flex Associate at West Town Mall in Knoxville, TN, where you’ll be the heartbeat of our customer experience. In this engaging role, you're not just selling clothes; you're making personal connections that keep our customers coming back. You'll greet every shopper with a warm smile and assist them with their needs, demonstrating your knack for exceptional service. Passion for retail and fashion is essential, and we welcome your eagerness to learn about our diverse merchandise. Imagine using state-of-the-art technology to enhance your selling techniques! Whether it's recommending items to boost a sale or using the Belk App to streamline the shopping experience, you’ll play a vital role in our store’s success. Meeting and exceeding personal sales goals will be part of your journey, as you’ll actively participate in promotional events and engage customers in the innovative Belk credit Rewards program. We value teamwork, so you'll collaborate with your colleagues to maintain store standards while ensuring customers have a seamless experience. If you're looking for an entry-level position where you’ll not only sell but also learn about the retail industry and its technologies, Belk offers an exciting opportunity to grow your skills while being a part of something bigger. Come share your passion with us!

Frequently Asked Questions (FAQs) for Selling Flex Associate - West Town Role at Belk

What are the responsibilities of a Selling Flex Associate at Belk?

As a Selling Flex Associate at Belk, you'll be expected to deliver outstanding customer service, proactively engage with shoppers, and help meet store goals. Your role will involve using technology to enhance customer interactions, suggesting products, and ensuring that merchandise is presented well. By achieving personal sales goals and actively participating in various store activities, you'll contribute significantly to the team's overall success.