Private Client Support Coordinator

As Private Client Support Coordinator at our Global Office, you are part of a team that brings the legend of Belmond to life. You will support the global Private Client sales team to deliver exciting and memorable experiences to direct end consumers to achieve Belmond worldwide sales targets. If you are looking to become trusted support for the global team, this is your moment.

Primary Responsibilities Include:

• Assist Private Client Managers with the pre and post sales process and act as a support for Belmond’s VIC clients.
• Maintain contact with Belmond properties to assist with clients’ stay, such as restaurant reservations, car transfers and confirming itinerary of experiences.
• Support the team with monitoring and tracking client engagement strategies and events, assisting with developing reports and presentations to share results.
• Work alongside the global Private Client team to monitor CRM data management including: maintaining B2C contact records, data cleansing, merging duplicate records, tracking and research of client sales.
• Assist with the organization of trade shows and events focusing on the luxury B2C market.
• Assist with the planning of educational trips to key Belmond destinations for Private Client managers and LVMH partners.
• Conduct ad hoc research projects when required.
• Assist with tracking and distribution of client gifting to the global private client team and direct clients.
• Communicate directly with Belmond private clients in a professional manner.
• Assist with preparation of reports, power point presentations, and agendas for meetings.
• Administration of expense records and invoicing.
• Organization of travel itineraries for the private client team – including visas, hotels, flights, etc.
• Act as an ambassador for the team at all times and carry out all assistant duties in a diplomatic and efficient manner.

What you should know when applying...

• The role is generally able to benefit from our current hybrid working policy where team members are expected to attend the office on their Team Day plus two additional days (i.e. 3 days per week in the office and 2 days remotely).
• It is expected that the application deadline will be 30 September 2024. However, an early application is encouraged as the position may close sooner if a large volume of applications is received. You may apply after this date but priority will be given to applications received by the deadline.
• To streamline our application process and ensure all submissions are efficiently managed, we kindly request that all candidates submit their applications through our designated recruitment platform.
• The Global Office is currently based at Victoria House, Bloomsbury Square, London. From late 2024, we will be moving offices to Wogan House, 99 Great Portland Street. Wogan House is currently undergoing comprehensive renovations with brand-new fitted office space under the management of a leading co-working space and property management company.

The Belmond & LVMH Family  

The Belmond global collection of iconic hotels, trains, safaris and river cruises is proud to be part of LVMH, all creating exceptional experiences worldwide. When you join Belmond, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.  

About Us

Belmond was born from a passion for connecting discerning travellers with the world’s most remarkable properties, locations and journeys. From hotels and trains to river cruises and safaris, Belmond curates incomparable experiences and crafts unforgettable stories. With a legacy spanning over 45 years, since the acquisition of Hotel Cipriani in Venice in 1976, Belmond has grown into a global collection of 47 properties spread across 28 countries and territories. Exceptional destinations connected by legendary journeys are the very soul of Belmond, where the path that brings you to a place is as important as the destination itself. A pioneer of slow travel, Belmond has been operating the Venice Simplon-Orient-Express since 1982. The group later expanded to include pristine beach resorts, such as Maroma on the Riviera Maya, historic hideaways such as Villa San Michele in the Florentine foothills, urban icons, such as Copacabana Palace in Rio de Janeiro, and gateways to UNESCO world heritage sites, such as Hotel das Cataratas in Brazil’s Iguassu National Park. As proud custodians of storied properties, Belmond is committed to building on the past to create a new legacy: the heritage of the future. Working with communities and local talents, together with the world's most respected chefs, designers and artists, Belmond continues its purpose of perpetuating the legendary art of travel. Since 2019, Belmond has been part of the world’s leading luxury group, LVMH (Moët Hennessy Louis Vuitton).

What you bring:

• 3+ years of experience within an administrative and/or project management role.
• A demonstrable interest and passion for the luxury and travel sector drawn from previous experience.
• Ability to treat privileged information with discretion.
• Strong oral and written English language and communication skills.
• Proficiency in Microsoft Office with Excel and PowerPoint being a particular strength.
• A high level of attention to detail.

What We Offer:

At Belmond, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:

• Competitive salaries and incentive plans
• Complimentary and preferred rate experiences at our iconic destinations
• Private Medical Insurance and Dental Plans
• Group Personal Pension Plan
• 33 days’ annual leave per year (inclusive of English Bank Holidays).
• Lifestyle and Employee Assistance Programs
• Onsite gym facilities

We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you’ll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities and each other.