Benefit Administrator

At OneAmerica, we deliver on promises when customers need us most. We believe the best way to serve our customers is to know that every individual, employee, family and business we work with has unique personal and financial goals. We keep our promises, so we can help them achieve their goals and realize their definition of financial success.

Job Summary

Responsible for contributing to the overall success of OneAmerica objectives by providing timely and accurate support to our Specialty Team. This individual provides exceptional customer service and achieves appropriate and timely claim outcomes by taking appropriate actions to gather updated information, provide status updates to claimants and develop efficient processes to accomplish objectives.

Primary duties may include but are not limited to:

• Contribute toward meeting business objectives through prompt, accurate inputting of claims including retrieval of necessary information, and sending written correspondence.
• Corresponds with claimants, employers and physicians verbally and in writing.
• Promote a positive customer service image through prompt, accurate and courteous responses to customer information needs.
• Appropriately document claim files, systems and all communication in an approved format in a clear, prompt, consistent and professional manner.
• Consistently adhere to the documented workflow guidelines and established procedures and demonstrate high quality work by meeting or exceeding quality standards.
• Maintain required levels of confidentiality.
• Maintain a level of participation and commitment to individual, team and results by retaining responsibility for optional outcomes and assisting management in activities/projects that support team objectives.
• Inform manager of any trends, suggested efficiencies and assists in development of new processes if applicable to this position.
• Maintain claimant information on administration systems to ensure claims are processed in compliance with legal and statutory requirements as well as customer agreements.
• Adapt to changes in workflow and systems to improve and maintain an excellent level of customer service.

Job Requirements

• H.S Diploma or equivalent
• 1 year working in a fast-paced office environment preferred.
• Working knowledge of Microsoft Word and Outlook
• Or any combination of education and experience which would provide an equivalent background

Salary Band: 01B

This selected candidate will be expected to work Hybrid in Indianapolis, IN or Portland, ME. The candidate will also be expected to physically return to the office in CA, WI, IN or ME as business needs dictate or for team-building and collaboration.

If you are offered and accept this position, please be advised that OneAmerica does not have any offices located in the State of New York and OneAmerica associates are not permitted to work remotely in the State of New York.

Disclaimer: OneAmerica is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

For all positions:

Because this position is regulated by the Violent Crime Control and Law Enforcement Act, if an offer is made, applicants must undergo mandated background checks as a condition of employment. Such background checks include criminal history. A conviction is not necessarily an absolute bar to employment. Consistent with applicable regulatory guidelines and law, factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered.

To learn more about our products, services, and the companies of OneAmerica, visit oneamerica.com/companies.