Benefits Account Manager

• Account Management for employer groups
  • Resource for Employer’s FSA, HRA, HSA and Transit account questions
  • Respond to phone calls and email inquiries within SLA’s
  • Handle Employer Group Escalations
  • Provide necessary Reporting for Employer Group
  • Deliver exceptional customer service
• Subject Matter Expert on Employer Group
  • Familiarity with Employer Group’s Plan designs
  • Familiarity with Employer Groups File Schedules
  • Resource for Benefit Services team for Group questions
  • Provide training to Benefit Services team on Employer Group
• Work with internal teams to ensure Employer Group loyalty
  • Communicate with internal teams about changes in Employer Group plans
  • Ensure a smooth renewal process and enrollment period
  • Provide feedback to other teams on Employer Group concerns
• Handle Employer and Consumer Services Phone and Email requests
  • Assist Employer and Consumer services teams with calls and emails
  • Work to meet Partner SLA’s
• Ensure privacy according to HIPAA, HITECH, Red Flag Rules and other regulations
• Other duties as assigned

• Minimum education: Highschool diploma or GED, required
• Contact center experience, required
• Must be willing to work the following hours:
• Training hours - 8-4:30 CST
• Schedule after training - 10:30 AM-7:00 PM CST
• Demonstrated excellent customer service skills
• Excellent verbal and written communication skills
• Excellent organizational skills
• Experience with OnBase, WEX Health Cloud and benefit plans (Health Savings Accounts, Health Reimbursement Arrangements, Flexible Spending Accounts, Dependent Care Accounts and Transit accounts) is a plus

The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section. Salary Pay Range: $20.50 - $27.00