Sr. Account Manager, Client Growth (Gaming)

WHO WE ARE

Meet BENlabs. We’re powering the creator economy with AI-intelligence.  Through technology and innovation—machine learning and AI-driven insights—BENlabs empowers global brands and creators with the means to reach advertising-wary consumers in authentic ways, in the right place, at the right time in powerful content across entertainment.

Our global roster of Fortune 500 brands includes Microsoft, General Motors, Frito-Lay, Bloomingdales, Reckitt Benckiser and more. We work with these brands to better understand and expand their audiences, to develop stronger content, and to create unskippable content that drives engagement and sales.

Our team is global, with offices in Los Angeles (headquarters), Provo, New York, London, and Shanghai.

Here at BENlabs, we understand that our employees are instrumental to our continued success. Joining BENlabs means becoming part of a results-oriented, client-centric, and highly creative team. Here, you'll have the opportunity to learn from the industry's best and brightest, in an environment that values Passion, Accountability, Teamwork, Inclusion, Balance, and Empowerment. We offer competitive benefits and an inclusive culture that fosters personal and professional growth. Your journey with us promises to be both rewarding and impactful.

We hope you consider joining our exceptional team at BENlabs, where innovation and collaboration thrive, and where your talent can make a significant difference in the dynamic world of AI-driven marketing and content creation.

Who YOU Are

Do you have an affinity for Gaming and Influencers? Does the idea of working with Gaming brands to reach core and new audiences through digital content creators get you stoked? Do you hear “Influencer Marketing” and think, “That’s my jam!”? If you want to work at a company large enough to do really cool things and small enough that your voice will be heard, this may be the role for you. BENlabs is seeking a Senior Account Manager to play an important role on our Client Growth-Gaming Team. This role is ideal for a self-starter, superior communicator and relationship builder who possesses an exemplary attention to detail.

The role requires working directly with gaming clients to strategically manage influencer marketing campaigns that reach the right audience and maximize client ROI. It also requires working collaboratively with cross-functional internal teams who execute the campaigns directly with influencers. You and your team are the client’s daily point of contact, deepening the client partnership.

A passion for Gaming, Influencer Marketing and content creation is a must. So, if you are hungry, solution oriented, an excellent communicator, an adept relationship builder, a collaborative problem solver, and a meticulous planner, we want you on our team. 

• Serve a critical role on the Client Growth team, by managing internal workflow, supporting the Client Growth - Gaming team, and interfacing with clients, directly. This role will have room to grow into managing more complex client campaigns while actively assisting on high-profile accounts. Responsibilities include, but are not limited to the following:
• Support Client Growth team with day-to-day account management, including but not limited to:
• Develop strong relationships with clients, providing best-in-class service
• Work with internal cross-functional teams – especially the Influencer Campaign Execution team – to deliver on client objectives and develop campaign strategies, talent recommendations, and program KPIs
• Ownership of all internal and external tracking grids and folders, meeting agendas and recaps for assigned clients
• Regularly interface with clients (on calls, in Slack, Discord, MS Teams, etc.), leveraging knowledge of key industry standards and identify solutions for business needs.
• Recommend and implement industry best practices, new and emerging media, platform features, and pop culture trends into client strategic approach and campaign work
• Support the analysis of campaign performance metrics and develop strategic insights to scale future campaigns
• Work with Associate Director(s) and Director(s) to manage projects to meet deadlines and deliver on successful programs
• Create and proof documents, timelines, briefs, reports, etc. for both external clients and internal teams
• Efficiently and effectively host and run client calls and meetings with a level of confidence that ensures client trust
• Provide support on all internal and external presentations for strategic planning and reporting
• Contribute to building, executing, and securing recurring business for Gaming clients
• Additional duties as assigned to support the Client Growth-Gaming department

• 3-5 years of experience required. Gaming industry experience preferred.
• Familiarity with influencers, influencer marketing, and social media platforms
• Demonstrated track record developing and maintaining relationships with multiple divisions and company leaders to ensure appropriate communications and a coordinated approach to maximizing successes with clients
• Demonstrated ability to manage complex campaign and multiple assignments happening simultaneously
• Proven success building relationships, earning clients’ trust, identifying challenges, pivoting quickly where needed and providing the necessary solutions
• Strong organizational skills and ability to manage high volume of details a must
• Strong communication skills in person, in writing, and on the phone – with clients, managers & team
• Ability to present ideas persuasively and passionately
• Passionate problem solver who is invigorated by client challenges
• Ability to flourish in a high-energy, rapid-paced start-up environment, and help bring BENlabs to the next level
• Flexible, committed and punctual
• Demonstrated capability of self-direction and motivation
• Ability to stay calm and friendly under pressure in a busy environment
• Proficient in Excel, PowerPoint, or similar software

Don’t meet every requirement listed? Studies show that women and people of color are less likely to apply for jobs when they don’t meet every requirement. At BENlabs, we are committed to building a diverse and inclusive community, so if you think you could crush this role, even without all the listed qualifications, please apply! You may be exactly who we didn’t even know we need.