Customer Service and Retention Manager

At Better Debt Solutions, our mission is to nurture a culture of compassion and empowerment. It is rooted in empathy and driven by tailored strategies, transparent practices, and exceeding expectations. By focusing on helping individuals thrive, we unite our team and clients in a shared journey towards a BETTER future.This role is an in office position for candidates within a commutable distance of our Irvine location. This role is exempt salary, and pays a range of $65,000.00 - $85,000.00, depending on experience. This role is open to candidates who do not require visa sponsorship.We are currently seeking an experienced individual to join our team as a Customer Service and Retention Manager! This role involves overseeing and leading a team of customer service representatives, with a focus on implementing strategies to enhance customer satisfaction, retention, and resolving inquiries within the debt resolution field. We're looking for someone who thrives on exceeding expectations, enjoys fostering growth within a developing company, and is committed to nurturing a culture centered on compassion and empowerment. This opportunity presents a significant chance to spearhead the development of a growing department while also advancing your career.Responsibilities:Manage and mentor a team of customer service representatives, providing guidance, support, and training to ensure exceptional service delivery.Develop and execute retention strategies to maintain customer loyalty and minimize client attrition.Serve as an advocate for customers, addressing their needs, concerns, and inquiries related to debt management with empathy and professionalism.Create and conduct training programs for new and existing team members, ensuring a comprehensive understanding of debt services, compliance, and customer-centric approaches.Monitor team performance metrics, analyze trends, and implement improvements to enhance efficiency and effectiveness.Liaise with other departments to streamline processes, improve service delivery, and contribute to a cohesive organizational strategy.Ensure compliance with industry regulations and company policies in all customer interactions.Qualifications:3+ years of proven experience in customer service management within the debt services or financial industry.Exceptional leadership skills with a track record of team development and training.In-depth knowledge of debt management practices, compliance, and customer retention strategies.Strong communication, problem-solving, and conflict resolution abilities.Proficiency in relevant software applications and CRM systems.Join our team and play a pivotal role in optimizing customer satisfaction and retention within the debt services sector!#J-18808-Ljbffr