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Technical Support Engineer
BeyondTrust is a leader in cyber security SaaS, seeking a Technical Support Engineer to assist customers with product deployment and troubleshooting.
Skills
- Customer service
- Technical troubleshooting
- Communication skills
- Active Directory knowledge
- Networking tools proficiency
Responsibilities
- Manage customer communication and expectations.
- Provide phone, email, and chat support.
- Troubleshoot and debug customer problems.
- Act as customer liaison to various teams.
- Transition product issues to Engineering and track statuses.
- Participate in on-call rotation.
Education
- Bachelor’s degree in a related technical field (preferred)
Benefits
- 25 days holiday (increases with service)
- Competitive pension scheme
- Private healthcare (Vitality)
- Life insurance (4x salary)
- Paid parental leave
- Sabbatical leave
To read the complete job description, please click on the ‘Apply’ button
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BeyondTrust
Join our mission to protect identities, stop threats, and deliver dynamic access to empower and secure a work-from-anywhere world.
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Full-time, remote
DATE POSTED
August 9, 2024
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