Front Desk Agent - Part Time PM Shifts - Holiday Inn Dulles -starting at $17/hour

As a Front Desk Agent at Holiday Inn Dulles, your primary responsibilities will include welcoming guests, processing check-ins and check-outs, managing reservations, and assisting guests with various requests. You’ll also promote hotel services and local attractions to enhance their stay, while ensuring high standards of quality and satisfaction are met.

To apply for the Front Desk Agent position at Holiday Inn Dulles, a high school diploma or GED is required, alongside a minimum of one year of guest service experience, preferably in a hospitality setting. Strong verbal communication skills and customer focus are essential traits for success in this role.

The Front Desk Agent position at Holiday Inn Dulles is a part-time role, specifically covering the PM shift from 3pm to 11pm, with varying days off. Flexibility is important as some days you may work weekends or holidays, ensuring our guests receive service whenever they visit.

At Holiday Inn Dulles, safety is paramount. As a Front Desk Agent, you'll be trained in the hotel's emergency procedures and safety protocols, ensuring a clean and safe environment compliant with local and federal regulations. This commitment to safety ensures that both guests and team members have a secure and enjoyable experience.

Working as a Front Desk Agent at Holiday Inn Dulles opens up multiple pathways for growth within the B. F. Saul Company Hospitality Group. With dedication and excellent guest service skills, you could progress to supervisory roles or even move into other areas of hospitality management within our portfolio of hotels.

It's essential to listen actively to the guest's concerns, empathize, and find a resolution promptly. For instance, you could say, 'I understand how frustrating this must be for you. Let me see what I can do to make things right.' This shows your commitment to guest satisfaction.

In previous roles, I've managed cash transactions by accurately processing payments and balancing cash drawers at the end of each shift. I always follow procedures to ensure financial integrity and customer trust.

To multitask effectively, I prioritize tasks based on urgency. For instance, ensuring guest check-ins and check-outs are smooth while managing phone inquiries. I also keep a checklist to help stay organized and reduce stress.

I focus on understanding each guest's needs and preferences from the moment they arrive. By being attentive, friendly, and informed, I create a welcoming atmosphere that reflects the high standards at Holiday Inn Dulles.

If I'm unsure of a policy or procedure, I would consult the hotel's resources or a teammate for clarification. It's crucial to provide guests with accurate information and ensure they feel confident about their stay.

I aimed to maintain professionalism by focusing on our shared goal—guest satisfaction. By having open communication and addressing potential conflicts directly, I was able to foster a more collaborative working relationship.

I stay motivated by reminding myself of the positive impact I have on guests' experiences. Additionally, taking short breaks to breathe and reset helps maintain my energy levels throughout the shift.

B. F. Saul Company Hospitality Group has an impressive 130-year history in the hospitality industry, managing numerous well-known hotel brands. Their commitment to quality service and exceptional guest experiences makes them a leader in the Washington, D.C. area.

I pride myself on my strong verbal communication skills. I ensure clarity when conveying information and enjoy engaging with guests to make them feel at home. Listening is just as important, allowing me to tailor my service to their needs.

Teamwork is vital in the hospitality industry. I actively support my colleagues and believe that collaborating effectively enhances not only our workflow but also improves the overall guest experience, as we work together to meet and exceed expectations.