Program Manager

Job Description BGIS is currently seeking a Program Manager to join the team in Chicago, IL... BGIS is a leading provider of integrated real estate management services, including facilities management, project management, energy & sustainability services, strategic workplace consulting, real estate services and capital planning. Its range of solutions, supported by efficient systems, processes and people, enables it to create and optimize places that work for its clients. The team is dedicated to inspiring better business performance and helping clients focus on their core businesses. Responsibilities Program Management • Leads projects from initiation to closeout. • Develops and manages project plans, schedules, and scopes of work. • Oversees, scheduling and coordination of internal and external resources for project completion. • Communicates with clients and project resources (subcontractors and vendors). • Documents discussions, outcomes, and decisions. • Supports Request for Proposal (RFP) process. • Researches and evaluates new products and vendors. • Processes or oversees review log and distributes submittals. • Obtains detailed knowledge of contract, drawings and specifications for project(s). • Maintains or oversees the cost issue logs. • Upholds and communicates McKinstry safety standards. • Ensures safety compliance of subcontractors and all on-site personnel. • Defines individual project responsibilities and accountabilities. • Coordinates implementation handoffs between internal departments. • Mitigates and reports on risk on behalf of the company. • Manages and coordinates procurement activities for Subcontracts and Purchase Orders. • Oversees Job Start and Project Closeout materials. • Assesses, defines and documents agreements from customers regarding project requirements. • Manages pre-construction process with the field foremen and Business Manager. • Assess site safety and implements actions to prevent injury to property and personnel. • Ensures safety compliance of subcontractors and all on-site personnel. People Leadership • Guide team members in reaching their full potential and meeting their objectives support achievement of corporate goals. • Manage staffing levels partnering with recruiting team for sourcing candidates, interviewing, selecting and hiring the appropriate number of team members for data center support. • Facilitate new team member onboarding, enforce data center training program, provide career development planning and conduct goal setting and performance reviews. • Provide mentoring, coaching and guidance to all team members. • Recommend compensation adjustments based on objective measurements. • Monitor performance of team members to ensure productivity and quality consistently meet company and client standards. • Direct team members in the data center following company and client policies, procedures, and facilities documentation. • Contribute to the completion of other key initiatives as assigned. Project Controls • Assumes financial responsibility for project including accurate, timely and relevant reporting to stakeholders. • Facilitates invoice payment to subcontractors and suppliers. • Reviews substantiation of subcontractor billing. • Responsible for preparation of monthly project accounting review. • Monitors, controls, and reports on the financial performance of projects. • Draft or oversee subcontracts and purchase agreements. • Assist with client billings. • Generates preliminary assessments, technical solutions, fee proposals, presentations, studies, and general support. • Maintains positive working relationships with building owners, contractors, consultants, Vendors and partners. • Respond to stakeholder inquiries. • Delivers accurate and timely data to support project forecasts. Communicate • Serve as primary point of contact with customer. • Inform internal and external customers of new offerings and upgrades. • Facilitate communication internally between project team and other departments. • Make presentations to a variety of audiences, act as subject matter expert. • Identify, qualify, and funnel potential new service opportunities to Business Development team. • Directs customer requests for product functionality enhancements to the appropriate people. Team Management • Recruits, coaches, and mentors project team members. • Develop project staffing plans to include labor and subcontractors. • Responsible for the forecasting of project management labor requirements. • Manage Vendor provided ServiceNow Development Support Other duties as assigned. REQUIRED EDUCATION, KNOWLEDGE And ABILITIES • Five (5) years of experience in project management, building operations or other related field required. • Experience with working for a General Contractor or Major Mechanical Subcontractor required. • Proficient in scheduling software: Microsoft Project, Primavera, and/or Suretrak required. • Knowledge of construction management, commercial building process, financial acumen • Intermediate working knowledge of Microsoft Word, Excel, Outlook and Project required; working knowledge of SharePoint preferred. • RCDD, CPM professional designation is preferred. • Knowledge of construction financial programs and software. • Basic estimating skills preferred. • Knowledge of the basics of labor relations including union contract requirements, and hiring practices preferred. • Advanced knowledge in ServiceNow development • Proficient in data center reporting • Ability to provide oversight of a project from inception to completion • Working knowledge of Miro • Ability to design, test, implement, and manage various data center reporting and operation management systems Physical Demands and Work Environment • Ability and willingness to travel. • Physical ability to walk jobsites in uneven terrain. • Provide personal transportation for meetings and job visits away from the office; reimbursed. Visit us online at https://www.bgis.com/us/careers.htm for more information. Our company culture includes a robust mix of sound business practices and employee initiatives that promote personal and professional development, work/life balance, health and wellness and community involvement. The Company is an equal opportunity employer. We believe every employee has the right to work in surroundings that are free from all forms of unlawful discrimination. We are committed to providing equal employment opportunity to all employees and applicants without regard to race, color, religion, gender, national origin, age, disability, ancestry, creed, marital status, sexual orientation, or Veteran or military status, genetic information or any other basis prohibited by local, state or federal law in the relevant jurisdiction. This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment and training. BGIS is committed to strengthening our diversity through recruiting and retaining minority and women professionals from all backgrounds. Our commitment is consistent with our recognition that it is the outstanding people within BGIS who have always been the source of our strength. We recognize that promoting diversity is an integral component of our continuing quest for organizational excellence. This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity. Anyone with questions or concerns regarding Equal Employment Opportunity should contact their direct supervisor or the Human Resources Department without fear of retaliation of any kind