Chewy

Our Promise

Chewy has everything you need for your pet at amazing prices, every day. You can shop from over 1,000 of your favorite pet brands all from the comfort of home. Our pet experts are here 24/7 to answer all of your questions and provide you with expert product recommendations for your pet. Not satisfied with your order? We have a 100% Unconditional Satisfaction Guaranteed Policy on every item. Shopping for your pet has never been easier.

  Our Culture

At Chewy, we believe in ownership, accountability and value creativity. We are makers, shakers and doers who thrive at the opportunity to drive results. We approach our days with a dogged determination and a sunny disposition, much like the South Florida beaches we’re lucky enough to call home. Sure, we work hard, but we have fun too! It’s hard not to, when you get to play with your favorite four-legged friends at the office.

  Our Growth

Our mission to become the largest pet retailer in the world is not an easy undertaking. That's why we need you! We're always looking for entrepreneurial spirits with a get-it-done attitude who know how to FOCUS! We've got you covered when it comes to competitive salaries, medical & dental insurance, 401k and happy hour. Of course, the biggest perk is being able to work alongside smart, driven and passionate team members who are changing the world every day.

Head Office

Being a pet parent is one of the best things in life. And we understand because we're pet parents too. In fact, Chewy, Inc. was founded by people with a serious passion for helping pets. They wanted to make the process of finding food, treats and all that good stuff easy to find—and deliver it straight to your doorstep.

Dually headquartered in Plantation, Florida (yes, we can wear sandals to work and see palm trees from our office windows) and Boston, MA, Chewy's dedicated staff—furry and non-furry alike—are committed to providing the kind of service that makes you go "wow." Our warehouses all over the country can ship the freshest, highest quality products--and fast. And our amazing gals and guys in customer service are here day and night to help. Bottom line is, we're here to make pet (and people) happiness happen.

We work in an open-space, collaborative environment that values integrity, creativity and accountability. Our team of passionate pet lovers approach each day with a get-it-done attitude and a side of entrepreneurial spirit. Our customer-first mentality allows each team member to make an immediate impact on the business no matter their role. At Chewy, you go home each day knowing you've made a difference.

And when it comes to perks and benefits, we've got you covered with competitive salaries, medical & dental insurance, 401k and happy hour. Of course, the biggest perk is being able to work alongside smart, driven and passionate team members who are changing the world every day.

Delivering the Very Best Experience

Our fulfillment centers are the heart of our operations, empowering us to deliver hundreds of thousands of pet products to pet lovers around the country every single day! We strive to deliver the very best customer experience possible. Our efficient packing, fast shipping, and 24/7 customer service are just a few of the reasons pet lovers choose Chewy.

Join us!

There are several reasons why people choose to work and stay at Chewy - competitive pay, great perks, real opportunities for advancement, and oh yeah, the ability to make pets, pet parents, and pet partners super happy.

New Location: Reno, NV - Now Hiring! 

We are excited to offer great opportunities at our new facility in Reno, NV. Our 800,000 sq. ft. state-of-the-art site will have AutoStore (a goods-to-person automation system). This will be our third fully automated fulfillment center, and the second in the West Region. With more than 1,000 job opportunities at this new site, we need the best talent to accept leadership and fulfillment positions to solidify our success!

"Chewy is evolving and with its evolution comes the opportunity—to have impact, to learn, and to build products with other like-minded people who live our Operating Principles every day. Our team is packed with highly skilled and authentic people.”

Charles, Technical Program Manager

“My favorite Operating Principle here at Chewy is “Debate Openly, Commit Fully.” It makes me comfortable having passionate disagreements with my coworkers about a project when appropriate, knowing that we can have a (zoom) beer later that day and feel OK about it. Every company strives for that culture, and it's a part of our DNA at Chewy.”

Zack, Senior Product Manager

“I truly believe that 90% of your work experience is impacted by those around you. Chewy focuses on building high-performing teams and because of that, our managers and organizations are built up of fantastic people.”

Olivia, Software Engineer

We work in "doggy-years" here. It's a place where talent and hard work is valued and where team members can think big and can bring their dreams to life. ”

Greg, Senior Technical Recruiter

Why Chewy Customer Service?

Chewtopians (team members) help drive the success of our business by creating meaningful connections and delivering the very best customer experience every time. By bringing passion to your pet parent interactions, you help deliver on our mission… to be the most trusted and convenient online destination for pet parents (and partners) everywhere.

In Chewy Customer Service

We are creating a place we call Chewtopia, where you are empowered to become your best. 

In Chewtopia…

YOU BELONG

Chewy is a place where you can be your authentic self. Our pet parents and partners are from everywhere--different places and different walks of life. It is what makes them unique. Likewise, Chewtopians are empowered to bring their perspectives to deliver on our mission!

YOU CAN GROW

Our culture is for those who thrive on delivering results and becoming your best – no matter your role or location. Whether you are looking to go deep into your craft as a subject matter expert or expanding your skillset by moving around and trying something new, we have different tiers and tracks to help you navigate your career with Chewy.

YOU CAN MAKE A DIFFERENCE

 You are encouraged to be curious, ask questions, bring ideas forward, and act like an owner in everything that you do. We empower Chewtopians to wow customers in the way they find best since all pet parents are unique.

YOU ARE SUPPORTED

At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements: our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission. When you join Chewy Customer Service, you will have ongoing training and development, resources, and opportunities to become your best.

YOU ARE REWARDED

Chewy has you covered when it comes to competitive wages, medical & dental insurance, 401k, and happy hour. Of course, the biggest perk is the ability to work together with other smart, driven, and passionate Chewtopians who are making an impact each day.