Customer Service Technician

Our success is a result of the diversity of the Big Ass Fans team. Are you seeking an opportunity to work with extraordinary people with an entrepreneurial spirit? Do you have something that sets you apart from the rest? With a bias for action, we want you to #livelifebigass and bring the next great BAF product to market. From our customers to our employees, we are passionate about what we can accomplish together. If this sounds exciting to you, you might be exactly what we need on our team.                   

Big Ass Fans staffs a team of highly trained technicians that support our customers and installers with all of their technical needs.  The Customer Service Technician is based out of our Corporate Headquarters and provides technical support via phone and email.          

Responsibilities             

• Diagnose and resolve complex technical, mechanical and electrical issues via telephone and email.
• Diagnose issues and help formulate appropriate resolutions.
• Take up to 30+ inbound calls a day.
• Communicate emerging issues or observations to quality and control engineering.
• Recognize and report issues and/or trends and work toward preventative measures.
• Maintain a positive attitude and willingness to ensure customer satisfaction levels remain high.
• Maintain customer database.
• Partner with shipping and production teams to ensure on-time deliveries.
• Track shipments as needed.

Requirements         

• Must be able to meet weekly schedule Monday - Friday, multiple shifts available
• Highly motivated and able to exceed customer expectations with troubleshooting
• Four-year degree in a related field or equivalent experience is required    
• 2+ years working directly with customers in either a technical sales or technical support role is preferred    
• Strong problem-solving skills is a must    
• Experience with building automation systems and industrial electronics is a plus     
• Mechanical aptitude as well as a general understanding of electrical applications would provide a major advantage    
• Experience working with Salesforce and E10.1 is a plus    
• Able to work in a fast-paced environment while exceeding customer expectations    
• Spanish speaking would be a major advantage    

Why live life Big Ass?

You’re not just a member of the Big Ass Fans team; it’s BIGGER than us. We are a Madison Industries company - one of the largest and most successful privately held companies in the world. Madison Industries has fostered and built exceptional companies that are essential to our collective health and well-being. Come join us as we build something truly remarkable!

You want benefits? We’ve got your health insurance, life insurance, 401(k) and more. You want Big Ass Benefits? Join us in the cantina for a catered lunch followed by a game of Ping-Pong, Pool or Cornhole. Did we meet our daily goals today? Let’s open the beer fridge and play a game of pool! Don’t forget to attend the latest BAF-sponsored social outing.

Big Ass Fans, a perennial honoree among “Best Places to Work” offers employees competitive pay and a challenging and rewarding work environment!


Why haven’t you applied yet?

Big Ass Fans is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, age, disability or veteran status. Big Ass Fans maintains an environment where each individual is valued and respected. Individuals are expected to understand and comply with OSHA and ISO 9001 standards and procedures. Individuals are expected to apply safe work methods when performing the job requirements in hazardous and non-hazardous environments to avoid injury to self to co-workers or damage to property. Individuals are expected to report unsafe work conditions or equipment operation to supervisors immediately and observe all safety rules.

If you need assistance or accommodation due to a disability, you may email us at recruiting@bigassfans.com or call us at 1.877.244.3267.