Project Services Coordinator

Our success is a result of the diversity of the Big Ass Fans team. Are you seeking an opportunity to work with extraordinary people with an entrepreneurial spirit? Do you have something that sets you apart from the rest? With a bias for action, we want you to #livelifebigass and bring the next great BAF product to market. From our customers to our employees, we are passionate about what we can accomplish together. If this sounds exciting, you might be exactly what we need on our team.

As a Project Services Coordinator, you will manage the installation process of Big Ass Products from the time of sale through project completion.  This position is highly involved with significant interaction with sales, customers, vendors, and contractors to ensure installations are completed on schedule. Are you highly organized and have a customer-first mindset? This position might be the perfect match for you!

• Take ownership and drive all aspects of installation including scheduling, contractor management, technical assistance, and quality assurance.
• Understand project scope and organize project documents including facility layouts/photos, structural engineering reports, electrical drawings, permits, and purchase orders.
• Establish and maintain open customer communication in conjunction with sales.
• Schedule installation dates by coordinating with subcontractors and customers based on availability and preferred timeframes.
• Work with all BAF departments to resolve any technical issues associated with installations or the installation process.
• Manage the project scope by ensuring any changes and change orders are documented and approved. 
• Review completed installations for accuracy to be sure required procedures and methods were followed.
• Process and manage installer invoices and paperwork.
• Provide sales with install price quotes for jobs needing labor/material outside the normal scope of work.
• Work on special projects related to project services as assigned. 

• Excellent organizational and time management skills
• Focused and polished customer service skills
• Demonstrated effectiveness in successfully managing several concurrent projects
• Ability to communicate effectively via phone, email, and in person
• General electrical and/or mechanical experience a plus, especially contracting