Account Manager (Fashion) 🇫🇷

As an Account Manager (Fashion) at Bigblue, your primary responsibilities include building and maintaining strong relationships with European direct-to-consumer brands, supporting their daily interactions with our service, and acting as a trusted advisor to ensure their success. You'll also identify growth opportunities, monitor feedback trends, and optimize internal processes for enhanced customer experience.

To be considered for the Account Manager (Fashion) position at Bigblue, candidates should have a minimum of 2 years of experience in a Customer Success Management, Account Management, or Sales role. Fluency in French and English is necessary, while a passion for technology and problem-solving abilities are highly valued traits that candidates should possess.

The Account Manager (Fashion) at Bigblue plays a crucial role in brand growth by contributing to strategic development and identifying key metrics that drive performance. By establishing genuine partnerships with clients, you'll work closely with them to maximize their potential and drive long-term success in the competitive e-commerce landscape.

At Bigblue, we pride ourselves on an inclusive and collaborative culture where curiosity and diverse experiences are celebrated. As an Account Manager (Fashion), you’ll find a fast-paced environment that encourages problem-solving and entrepreneurial thinking, driving both personal and professional growth.

As an Account Manager (Fashion) at Bigblue, you can expect a variety of perks including a monthly mobility package, meal vouchers, free snacks in the office, and comprehensive mutual insurance. Additionally, we provide MacBooks and other necessary equipment to ensure your work is as effective as possible.

When discussing your experience in account management, highlight your previous roles, specific responsibilities, and accomplishments. Focus on how you built client relationships, addressed challenges, and promoted growth, demonstrating your capability to manage multiple accounts effectively.

Building relationships with clients involves understanding their needs, being proactive in communication, and establishing trust. It's important to share examples of how you've successfully nurtured client relationships and contributed to their overall satisfaction and success.

To identify new growth opportunities, I rely on data analysis, client feedback, and market trends. Sharing specific instances where you’ve recognized and acted upon potential growth areas will demonstrate your analytical skills and strategic mindset.

Handling client feedback effectively requires active listening and a commitment to continuous improvement. Explain how you've previously responded to feedback, implemented changes based on it, and communicated the outcomes to the client to enhance their experience.

Resolving conflicts with clients involves understanding their concerns and finding solutions that satisfy both parties. Share a specific example of a conflict, your approach to resolution, and the positive results that followed to underscore your problem-solving abilities.

Teamwork is crucial in account management as it fosters a collaborative environment where insights are shared, challenges are tackled collectively, and resources are utilized efficiently. Highlight your experiences working within teams to achieve client success.

Prioritizing tasks in account management involves assessing urgency and importance. Describe the tools or strategies you use to stay organized, manage time efficiently, and ensure all client needs are met promptly.

In the Account Manager role, being motivated by client success and seeing tangible results from your efforts can be very rewarding. Share personal motivations, emphasizing your commitment to helping brands grow and succeed while enjoying the challenges that come with it.

Staying updated with industry trends involves continuous learning through various sources such as articles, webinars, and networking. Share how you actively seek information and apply newfound knowledge to benefit your clients and improve your work.

Addressing client dissatisfaction begins with understanding their concerns. Explain your steps for handling such situations, focusing on your commitment to rectifying issues, communicating transparently, and collaborating with the client to enhance their satisfaction moving forward.