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Account Manager (Fashion) 🇫🇷

As Amazon is pouring billions into its e-commerce infrastructure, independent brands are struggling to offer the same level of trust and experience to their customers. They're now faced with a difficult choice: hop onto the Amazon train or lose customers every day. Bigblue helps independent brands fight back. Together with companies like Stripe and Shopify, we're arming the direct-to-consumer rebellion. Shopify powers their e-shop, Stripe makes payment trivial, and we, Bigblue store and deliver their products around the world.


Founded in 2018, we have raised $18M, and we are now more than 90 employees working from our offices in Paris, Madrid, London, and remotely.



About the role 🚀

Location: Paris 9th, France


As an Account Manager, you will be responsible for retaining and building Bigblue key accounts, the most promising European D2C brands, and play a central role in their success.


Build a genuine, long-term partnership

- Build and maintain strong relationships with merchants in your portfolio

- Support the various stakeholders in their day-to-day use of the Bigblue service

- Be a trusted advisor and a business advocate for our merchants


Grow hand-in-hand

- Contribute to our merchant’s strategic development and identify metrics that drive growth

- Manage and deliver against complex goals where strategy is not defined. Make tradeoffs between short-term customer needs and longer-term company investment

- Identify new opportunities and upsell


Champion customer excellence

- Study positive and negative merchant’s feedback trends. Establish improvement plans and manage expectations

- Use customer feedback and market trends to contribute to the development of new features and improve merchants’ experience with Bigblue

- Identify and optimize internal improvements that can benefit a large set of customers (e.g. driving efficiencies through tools and processes).


Requirements 🙌
  • min 2+ year of experience in a CSM/Account Management/Sales position
  • Doer-mentality
  • Hustling multi-tasker and thrive in a fast-paced environment
  • Not afraid of operational day-to-day
  • Problem-solver
  • FRENCH bilingual and fluent in English
  • Excellent interpersonal skills


BONUS POINTS FOR 🥇
  • Entrepreneurial spirit
  • Passion about digital and making life simpler with technology
  • Challengers: you like solving new problems and are never settling for how something ‘has always been done’
  • Fluency in Spanish


Perks 🎰
  • Monthly 43.20€ mobility package
  • 10€ meal voucher per worked day (55% paid by Bigblue)  + free unlimited snack when you're at the office
  • 100% mutual insurance (Benefiz)
  • MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done


We want to hear from you! Regardless of sex, gender identity, sexual orientation, race, color, religion, origin, disability, age… At Bigblue, we create equal opportunities for all and make our culture as inclusive as possible. Because we believe that challenging assumptions and embracing diversity in experiences and backgrounds is what makes us stronger.

Because what we value first and foremost are curiosity and growth-driven minds. So regardless of who you are and how many “boxes” you tick on the job description if you have the energy and passion to help shape Bigblue’s entrepreneurial adventure, APPLY.


Process

1. Informal discovery call (Google Meet)

2. Experience deep dive (Google Meet)

3. Case-study

4. On-site interviews (in our Paris offices, half-day)

5. References

Bigblue Glassdoor Company Review
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CEO of Bigblue
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Tim Dumain
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Average salary estimate

$56000 / YEARLY (est.)
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max
$52000K
$60000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

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Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony
Transparent & Candid
Growth & Learning
Fast-Paced
Collaboration over Competition
Take Risks
Friends Outside of Work
Passion for Exploration
Customer-Centric
Reward & Recognition
Feedback Forward
Rapid Growth
Medical Insurance
Paid Time-Off
Maternity Leave
Mental Health Resources
Equity
Paternity Leave
Fully Distributed
Flex-Friendly
Some Meals Provided
Snacks
Social Gatherings
Pet Friendly
Company Retreats
Dental Insurance
Life insurance
Health Savings Account (HSA)
MATCH
VIEW MATCH
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
March 25, 2025

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