Solutions Engineer

As a Solutions Engineer at BigID, you will be responsible for troubleshooting complex software modules, managing customer communications for technical insights, and participating in feature design activities. You'll also work collaboratively with QA and development teams to recommend resolutions and ensure that fixes are implemented effectively.

To be a successful Solutions Engineer at BigID, you should have 3-5 years of experience in solutions engineering or similar roles. Strong troubleshooting skills, experience with coding in Python and Java, and a solid understanding of networking protocols are essential. Additionally, a background in working with databases, especially MongoDB, is advantageous.

In the Solutions Engineer role at BigID, you will engage in a variety of projects, from troubleshooting software issues to enhancing product features. You’ll also be involved in developing and modifying software modules, as well as training other team members to ensure a consistent knowledge base across the organization.

BigID prioritizes career development by offering knowledge training, mentorship programs, and dedicated career development tracks. The company fosters an environment where employees are encouraged to learn new skills and take on new challenges to advance their careers.

Solutions Engineers at BigID enjoy a comprehensive benefits package that includes equity participation, flexible work arrangements, a dog-friendly office environment, gym access, and many social perks like weekly Happy Hours. We aim to support the well-being and happiness of our team members.

When responding, highlight specific examples of complex issues you've resolved. Describe your systematic approach to troubleshooting and how you effectively communicated with teams and clients to find solutions.

Explain your method for assessing urgency and impact when managing multiple issues. Discuss any tools or frameworks you use to ensure that high-priority concerns are addressed promptly.

Mention your experience with Python and Java, providing examples of projects that showcase your coding skills. Discuss any specific features or modules you've developed.

Share a specific instance where you successfully trained a colleague. Detail the methods you used to convey complex information clearly and effectively.

Discuss your familiarity with various databases, focusing on MongoDB. Highlight projects where you've had to manipulate or query databases and the impact of those operations on the overall business.

Provide a summary of your understanding of key networking protocols such as HTTP, SSL, and TCP/IP. If applicable, mention any direct experience you've had working with these technologies.

Explain your approach to professional development, such as attending industry conferences, participating in webinars, or subscribing to relevant publications or online courses.

Talk about specific experiences working collaboratively in a technical team. Emphasize your communication skills and how you value diverse perspectives while working towards a common goal.

Outline your strategy for empathy and resolution, including steps to understand the customer’s issue and how you would work to provide a satisfactory solution while maintaining a positive relationship.

Share your passion for problem-solving and your desire to help others through technology. Discuss how this role aligns with your career aspirations and values.