Sr Solutions/Presales Engineer - DMV

As a Sr Solutions/Presales Engineer at BigID, you will work closely with the Sales team as the technical subject matter expert. You will conduct customer calls and presentations, provide best practices on solution architecture, and drive successful proof-of-value implementations, ensuring clients see the significant value our platform offers.

To qualify for the Sr Solutions/Presales Engineer position at BigID, candidates should have a minimum of 5 years in a pre-sales engineering or consulting role. A Bachelor's degree in Computer Science or a related discipline is required, while a Master's degree is a plus. Familiarity with enterprise data architecture and security technologies is also essential.

The Sr Solutions/Presales Engineer plays a crucial role in customer success by leveraging technical knowledge to influence customer decisions. You will utilize your understanding of data management solutions to drive meaningful outcomes for clients, ensuring they realize the full benefits of the BigID platform.

Essential skills for the Sr Solutions/Presales Engineer role at BigID include excellent communication and organizational skills, troubleshooting abilities, and the capability to convey complex technical concepts to varied audiences. A broad understanding of data privacy and security technologies is also beneficial.

BigID fosters a people-centric culture that thrives on innovation and collaboration. As a Sr Solutions/Presales Engineer, you will be part of a dynamic team that values integrity and diversity, creating an environment where your ideas and contributions are recognized and celebrated.

In response to this question, focus on your strategy for tailoring presentations to the audience and highlighting the specific benefits of your solutions. Discuss how you assess the client's needs and adapt your technical information into relatable concepts that resonate with diverse stakeholders.

When answering, provide details about the project, the challenges you faced, and how you collaborated with the client. Emphasize the outcomes and how your contributions led to a successful implementation of a solution.

Describe your methods for continuous learning such as attending industry conferences, following relevant publications, and networking with other professionals. Highlight your proactive approach in applying new knowledge to improve your work.

Outline your relevant experience with different data management systems. Mention specific projects where you used these technologies to provide solutions and address challenges, linking it back to how this helps in your role at BigID.

Discuss your strategy for capturing customer feedback and how you communicate it to Product Management. Emphasize the importance of using this feedback to inform product development and enhance client satisfaction.

Share your technical skills relevant to the role, such as proficiency with Linux, cloud technologies, and container frameworks. Provide examples of how you have applied these skills in past roles to add value to customers.

Articulate your methodical approach to troubleshooting, including identifying the problem, analyzing the information, and developing potential solutions. Mention specific examples of past troubleshooting experiences.

Highlight your passion for problem-solving and technology, as well as your commitment to helping clients succeed. Share what you find rewarding in engaging with customers and delivering innovative solutions.

Provide an example of how you simplified a complex technology or concept for a non-technical audience. Discuss the tools and methods you used to ensure understanding and engagement.

Discuss specific features or elements that you feel differentiate BigID’s platform, drawing on your knowledge of the competition. Reflect on how these unique aspects can benefit clients and address their needs.