Job details

Sr Customer Success Manager

BigID, an innovative tech startup in data security, is seeking a Sr Customer Success Manager to manage customer relationships and drive value realization.

Skills

5+ years in Customer Success managing large enterprise accounts
Background in data domain, privacy, data governance, or information security
Proven track record of driving adoption and identifying/remediating risk
Excellent interpersonal communication and executive presentation skills
Strong analytical and problem-solving skills in big data environment

Responsibilities

Manage the customer relationship, risk, and revenue
Build trust and create meaningful relationships among champions and key executives within each account
Advocate on behalf of customer issues and needs within BigID
Collaborate with Sales and Services teams to drive renewal, cross-sell and upsell
Identify risk and execute a cross-functional risk mitigation plan
Identify product improvements based on customer needs and industry trends

Education

BS/BA degree

Benefits

Equity participation
Flexible work arrangements
Other compulsory benefits based on country of residence

To read the complete job description, please click on the ‘Apply’ button

BigID Glassdoor Company Review

4.7

BigID DE&I Review

4.6

CEO of BigID

Dimitri Sirota

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By BigID

BigID is a data intelligence platform for data privacy, security and governance. We're leading innovation in all things data: with new, modern, and ML-driven solutions to age old problems - helping customers drive business innovation, achieve com...

30 jobs

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FUNDING

Series C

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Senior

INDUSTRY

Enterprise Software & Network Solutions

TEAM SIZE