Job details

Sr Customer Success Manager

BigID is an innovative tech startup focused on data security, compliance, privacy, and governance. They are seeking a Senior Customer Success Manager to manage customer relationships, drive revenue, and advocate for customer needs.

Skills

5+ years in Customer Success
Background in big data, privacy, data governance, or information security
Ability to understand customer needs and provide best practices
Proven track record of driving adoption and revenue growth
Outstanding communication and presentation skills
Analytical and problem-solving skills in a big data environment
BS/BA degree

Responsibilities

Manage customer relationships, risks, and revenue
Build trust and relationships with key executives
Advocate on behalf of customer issues and needs
Conduct Executive Business Reviews
Collaborate with Sales and Services teams
Identify and mitigate risks
Identify product improvements based on customer needs and industry trends

Benefits

Work from home with a global remote-first community
Flexible PTO and Quarterly Volunteer Days
Equity Participation
100% employer-covered medical, dental, and vision options
Additional insurance benefits
Learning & Development Opportunities
Fidelity Employer Sponsored 401K
Robust DEI Program with vibrant ERG communities
Paid Parental Leave

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BigID Glassdoor Company Review

4.7

BigID DE&I Review

4.6

CEO of BigID

Dimitri Sirota

Approve of CEO

By BigID

BigID is a data intelligence platform for data privacy, security and governance. We're leading innovation in all things data: with new, modern, and ML-driven solutions to age old problems - helping customers drive business innovation, achieve com...

29 jobs

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FUNDING

Series C

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Senior

INDUSTRY

Enterprise Software & Network Solutions

TEAM SIZE

201-500