Bilingual Community Manager

FUEL YOUR SUCCESS! If you have dynamic customer service skills, build and sell value, make a positive impact on people, and are looking to make a difference, apply with GVA Property Management today! Employees are offered development opportunities to help advance their careers and strengthen the pipeline of our future leaders.

The Community Manager is responsible for managing operations and maximizing financial value of an assigned apartment community. This position requires that the Community Manager is bilingual able to read, write, and speak Spanish. The Community reports to the Regional Manager and oversees personnel, marketing, leasing, collections, resident relations, resident retention, customer service, community maintenance, contracted services, capital improvements, administration, reporting, community and employee safety, and legal compliance. This includes achieving the financial and operational goals. The Community Manager leads on-site staff to ensure a sufficient flow of revenue by leasing a high percentage of apartment units at the optimum rates while maintaining each apartment unit and the property grounds at a functional and high aesthetic level and controlling expenses.

DUTIES AND RESPONSIBILITIES

Leadership

• Supervises all on-site staff, including hiring, training, supervision, and corrective measures.
• Determines productivity standards of each staff member and communicates these standards with the goal of maximizing property performance and individual success; evaluates performance of these standards for individual staff members and makes resulting compensation decisions.
• Provides professional and positive leadership to team members.
• Resolves resident issues or delegates them to staff members to resolve.
• Performs the tasks of subordinate associates as needed, including leasing units and making units ready for leasing.
• Meets with RVP's and Regional Maintenance, Landscape, and Sales and Marketing Directors for advice, assistance, and direction in community improvements.
• Meets with staff individually and in group meetings to communicate information and company news, to ensure that directives and goals are mutually understood, and to receive feedback and discussion; tracks individual performance by monitoring common standards.
• Receives training as needed for job-related topics. Assures that associates follow policies and safety rules; complies with policies for reporting incidents.
• Plans, executes, and attends social and other community events for residents.

FINANCIAL

• Establishes and monitors the property budget on a daily basis in accordance with established goals; keeps expenses in line with the budget.
• Works to achieve maximum performance based upon annual goals to increase revenue and other income.
• Ensures that all applicable deposits, rents, and other fees and ancillary revenues are collected and deposited.
• Submits bills to be paid timely. Prepares reports as required.
• Purchases necessary equipment and supplies for the community.

MARKETING

• Assists in determining the optimum rent based on market conditions and the level of rent concessions, if any.
• Participates, approves, and manages marketing efforts to increase occupancy.
• Uses a lease expiration board to plan for lease renewal management and to reduce the effects of large seasonal expirations.
• Review marketing efforts to determine effectiveness.

MAINTAINS COMMUNITY

• Interacts closely with the service team to manage property maintenance programs including promptly and courteously responses to resident requests for maintenance, providing an adequate supply of market ready apartments to meet the leasing efforts, and ensuring property appearance meets or exceeds site standards.
• Inspects the community regularly to determine the quality of the physical property, and to assess and identify needs.
• Inspects maintenance repairs and available units for readiness. May inspect recently vacated units to assess needed repairs and replacement.
• Monitors, inspects, and assesses the community landscape and other physical entities to identify and control or eliminate potential safety hazard and concerns and to ensure quality aesthetics in exterior parts of the community.

GENERAL

• Conduct all business in accordance with Company Policies and Procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act and all other laws pertaining to apartments.
• Performs any additional duties assigned by Regional Supervisor.

QUALIFICATIONS

Position requires at least three years' experience in property management, fluency in Spanish, and must have advanced computer knowledge.

Work Hours

40 hours per week and must be available for some weekends and holidays.

At GVA we are driven to provide a company culture that promotes teamwork, growth and work/life balance. We are committed to creating a fun and productive place to work - as a company that celebrates diversity, promotes innovative thinking, offers development and career advancement opportunities. We are a rapidly growing company that owns and manages our assets. Due to the fact, there are not many corporate layers, planning and execution occur quickly, feedback and involvement in the decision-process are encouraged and team involvement is appreciated simply put, at GVA you have a voice. We offer competitive compensation and benefits packages. Reach out to us today and see how a career at GVA is the right fit for you. EOE