Bilingual Customer Service Representative *Nighshift*

We’re hiring.
Ubiquity is currently seeking for Customer Service Representatives to join our team of exceptionally skilled and committed non-medical emergency transportation specialists in our Omaha, NE office. The base pay is $19 and 10% nigh differential and get a $500 signing bonus if you are selected!

We’re made of something different.
We act with empathy and urgency. We treat our clients, colleagues, and community like members of the family. We have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals – every person, in every role, for our company and our clients. Think you have what it takes? Join us!

What we do.
Ubiquity delivers business process outsourcing and advisory solutions across customer service, technology, and operations. Focused on transforming the customer experience through data, applied science, and an unprecedented passion for people, Ubiquity offers deep industry and practical expertise across four continents on behalf of 200+brands and counting.

We want you.
We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we’re at our best when everyone feels free to be their most authentic self.

Job Responsibilities:

• The Customer Service Representative will handle tasks from multiple roles when staffed outside of peak times when role specialists are unavailable; overnight, weekends, and holidays.
• Provides continuous phone support.
• Creates and updates transportation reservations by phone, email, or fax.
• Verifies member appointment date and time.
• Communicates driver estimated time of arrival to callers.
• Activates will call pickups.
• Notifies dispatcher roles of any issues or changes made to standing orders.
• Processes cancellations and cancellation notifications to vendors.
• Coordinates trip status updates between drivers and members
• May require evening and/or weekend and/or overnight work.
• Maintains clear communication between Members, Providers, Drivers, Appointment Facilities, Dialysis Centers, and Dispatchers
• Maintains 100% accuracy with all aspects of the position.
• Notifies leadership immediately of all injuries, accidents, perceived/actual HIPAA breaches, and/or unusual incidents.
• Any other duties as assigned by management.

Requirements:

• 1 + year Customer Service experience preferred.
• Fluent in Spanish
• Call Center experience preferred.
• Must pass a Criminal Background Screening.
• Must pass a Drug Screen.
• Must pass government exclusion list at time of hire and monthly thereafter.
• Familiarity with various basic PC usage.
• Able to type at least 40 wpm.
• Take high volume of inbound calls.
• Make high volume of outbound calls.
• Availability to work any day and any shift; holidays and weekends.

Job Type: Full-time

Pay: $20.90 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Omaha, NE 68164: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Do you have a call center experience?
• Are you willing to work on a night shift schedule and on weekends?

Experience:

• Call center: 1 year (Required)

Work Location: In person