Bilingual Customer Service Representative *Night Shift*

Let's tomorrow, together.

At Ubiquity, we live by the mantra head, heart, and hustle. Head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. Heart because we are always gracious with our time, our collaboration, and with one another. And Hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients.

Sound like the right fit? Your tomorrow looks bright at Ubiquity.

Your Role:
We’re hiring.

Ubiquity is currently seeking for Bilingual Customer Service Representatives to join our team of exceptionally skilled and committed non-medical emergency transportation specialists in our Omaha, NE office.The base pay is $19 and 10% night differential and get a $500 signing bonus if you are selected!

We’re made of something different.

We act with empathy and urgency. We treat our clients, colleagues, and community like members of the family. We have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals – every person, in every role, for our company and our clients. Think you have what it takes? Join us!'

What we do.

Ubiquity delivers business process outsourcing and advisory solutions across customer service, technology, and operations. Focused on transforming the customer experience through data, applied science, and an unprecedented passion for people, Ubiquity offers deep industry and practical expertise across four continents on behalf of 200+brands and counting.

We want you.
We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we’re at our best when everyone feels free to be their most authentic self.

Job Responsibilities:

• The Customer Service Representative will handle tasks from multiple roles when staffed outside of peak times when role specialists are unavailable; overnight, weekends, and holidays.
• Provides continuous phone support.
• Creates and updates transportation reservations by phone, email, or fax.
• Verifies member appointment date and time.
• Communicates driver estimated time of arrival to callers.
• Activates will call pickups.
• Notifies dispatcher roles of any issues or changes made to standing orders.
• Processes cancellations and cancellation notifications to vendors.
• Coordinates trip status updates between drivers and members
• May require evening and/or weekend and/or overnight work.
• Maintains clear communication between Members, Providers, Drivers, Appointment Facilities, Dialysis Centers, and Dispatchers
• Maintains 100% accuracy with all aspects of the position.
• Notifies leadership immediately of all injuries, accidents, perceived/actual HIPAA breaches, and/or unusual incidents.
• Meet with the Key Performance Indicators
• Any other duties as assigned by management.

Requirements:

• 1 + year Customer Service experience preferred.
• Fluent in Spanish and English
• Call Center experience preferred.
• Must pass a Criminal Background Screening.
• Must pass a Drug Screen.
• Must pass government exclusion list at time of hire and monthly thereafter.
• Familiarity with various basic PC usage.
• Able to type at least 40 wpm.
• Take high volume of inbound calls.
• Make high volume of outbound calls.
• Availability to work any day and any shift; holidays and weekends.

Job Type: Full-time

Salary: $18.50 per hour

Weekly day range:

• Monday to Friday
• Weekend availability

What we do.
Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office/risk operations, and business transformation, and is proudly certified as a Great Place to Work®.

Come as U are, because U Matter at Ubiquity.

We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we’re at our best when everyone can contribute their ideas and feels free to be their most authentic self.

Job Type: Full-time

Pay: $20.90 per hour

Shift:

• Night shift

Weekly day range:

• Weekend availability

Work setting:

• In-person

Work Location: In person