Bilingual Pharmacy Technician

Randstad Healthcare is hiring for a Remote Pharmacy Technician position. This is a temp-to-perm position offering a competitive compensation/benefits package. The ideal candidate is someone who is bilingual in English and Spanish.

Job Summary:

This is a fast-growing, remote-first healthcare technology company with a mission to ensure that patients are on the safest and most effective medication regimens.

Medications frequently cause more harm than good, with incorrect drugs and doses costing the US healthcare system over $520 billion each year. The company solves these issues through our “Virtual Pharmacist” software platform, which combines data science and clinical expertise to develop personalized care plans for patients and their care teams.

We are improving the health of complex patients facing numerous challenges, including multiple chronic diseases and access to care issues. We work with leading healthcare organizations to provide and facilitate clinical interventions that have resulted in significant health improvements and cost savings for both patients and their health plans.

The role:

We are looking for a motivated Clinical Support Specialist to join our Clinical Operations team. The Clinical Support Specialist will use our software platform to help optimize patient outcomes for our clients and improve patient care and the delivery of our clinical services.

The Clinical Support Specialist will work under the supervision of a Pharmacist Team Lead and VP of Clinical Operations. Their main responsibility will be making outbound calls to patients, providers and pharmacies to intervene in cases identified by their platform. Standard call types include obtaining and recording health and contact information, scheduling appointments, resolving patient-related follow-up issues, and performing patient engagement activities.

Other responsibilities include: assisting with maintaining standard operating procedures, answering inbound customer support requests, preparing and mailing letters, and other duties as assigned.

This person will also collaborate with our clinical pharmacists and Product team to optimize operational processes as well as to advise on product development as a proxy for patients and outside providers.

All Clinical Operations team members promote a cooperative working relationship with clients and other team members by communicating effectively, being respectful and accepting feedback professionally. Additionally, all members act to meet patient needs and learn new skills to achieve quality customer service and patient care.

Come join one of the most exciting new digital healthcare companies in Silicon Valley! Our company is VC-backed by leading healthcare investors and mission-driven to improve the lives of patients.

What you’ll be doing:

Perform all functions assigned to clinical support team, which include:

• Engaging patients over the phone to deliver services on behalf of their health plan, including explaining clinical programs and benefits
• Obtaining provider contact information to help facilitate the delivery of clinical interventions
• Obtaining patient information required to facilitate clinical interventions
• Answering phone calls from patients, providers, and pharmacies, using good judgment in responding to questions by patients, providers, and other professional personnel
• Accurate record keeping in software platform
• Participating in process improvement meetings to help achieve efficient workflows
• Following up with hospitals, clinics, pharmacies, and patients to resolve clinical issues and concerns
• Preparing and mailing patient educational materials and other items as needed
• Scheduling patients for telephonic or videoconference appointments with clinical pharmacists
• Assisting with obtaining referrals and authorizations
• Other projects as assigned

Our ideal candidate:

• Bachelors in Health Sciences or related field or health care background with certification (ex. pharmacy technician, medical assistant etc)
• Ability to organize and effectively set priorities while working in a fast paced environment
• Knowledge of basic medical terminology and medication names, both brand and generic
• Excellent communication skills (both written and oral)
• A team player who can also work independently
• Ability to work effectively within a team
• Ability to satisfactorily perform job duties
• Willingness to be taught/learn new skills
• Strong computer skills, including basic keyboard skills and experience with Microsoft Word, Excel, Google Spreadsheets, Google Documents
• Ability to sit at a computer terminal for extended periods of time, with no restrictions for keyboarding
• Available to work hours of operations, including occasional weekends

Nice to haves:

• Experience with other electronic medical records
• Experience in an ambulatory care setting with taking medication histories
• Experience working in a busy healthcare setting

Perks:

• Dynamic role and opportunity to help shape the company from the ground up, including potential equity opportunities
• Unparalleled growth and learning opportunities including working closely with an experienced team of clinicians, engineers, software architects, and digital health entrepreneurs

Remote Work Requirements:

• Have an established work area that provides information privacy
• Maintain a high-speed internet connection that is sufficient for stable remote telephonic work

Details:

• Job Type: Full-time: 40 hours per week
• Job Location: The Clinical Support Specialist will be a remote position. (Pharm tech, CMA accepted)
• Pay Rate: $18-20
• Must be fluent in English and Spanish
• Monday-Saturday 7amPST-7pmPST

Job Types: Full-time, Contract

Pay: $17.00 - $20.00 per hour

Benefits:

• Dental insurance
• Health insurance

Physical setting:

• Call center

Schedule:

• Day shift
• Monday to Friday
• No weekends

Experience:

• Pharmacy technician experience: 1 year (Required)

Shift availability:

• Day Shift (Preferred)

Work Location: Remote