Job details

Bilingual - Spanish/English Customer Service Specialist - Disputes

We invite you to explore a future with us at PRA Group, a diverse and growing company that has a tangible impact on the global economy.

Position Summary:

Assists the Disputes department in the receipt, investigation and resolution of customer disputes with regards to charged off accounts.

Answer incoming phone calls with a focus on assisting customers with inquiries and disputes in a professional manner to ensure a positive experience with every caller.
Research disputed account issues.
Record and process received disputes.
Determine the appropriate dispute classification.
Order new and review existing documentation to investigate and resolve the dispute.
Prepare correspondence (letters, emails, and/or faxes) and follow up with investigation via telephone, email and/or fax.
Electronically file all documentation according to policy and procedure.
Obtain account information and account verification from seller of the account.
Serve as liaison between debtors, sellers and other parties and Company on disputed accounts; provide information as required to appropriate parties.

Regulatory and Company Policy Compliance:

Participate in all required training and ensure compliance with training and regulatory requirements across areas of organizational responsibility.
Identify violations of FDCPA, FCRA or other company policies and practices to keep supervisor advised of potential acts that may result in litigation against the company.

Paid Training

2 weeks in classroom training
1 week on-the-job training

Schedule

Monday - Friday; 8:00 AM - 5:00 PM
Flexible Work Arrangements - Hybrid possible after 6 months

Professional Experience/Qualifications:

High School Diploma or G.E.D required
Must be fluent in Spanish (written & verbal)
1-2 years of prior customer service experience
Great active listening skills
Exceptional interpersonal and rapport building skills
Requires proficiency with Microsoft Windows and proficiency with Microsoft Office
Able to define problems, organize and collect data, establish facts and draw valid conclusions

All qualified applicants will receive consideration for employment regardless of age, race, color, sex, gender, religion, national origin, physical or mental disability, citizenship, or any other classes recognized by state or local law or any other characteristic protected under applicable federal, state or local law. We are a drug free workplace.

By PRA Group

Our Mission To deliver nonperforming loan solutions that drive success through a long-term focus and customer care. Our Vision To be the trusted leader, changing the world's perception of the nonperforming loan industry. Our Core Values All empl...

10 jobs

INDUSTRY

Debt Relief

TEAM SIZE

1001-5000

LOCATION

Hybrid, based in Norfolk, VA

DATE POSTED

July 3, 2023