Billing and Customer Success Operations Specialist - job 2 of 2

About Datadog:

Datadog is the monitoring and security platform for cloud applications. Our SaaS product is used by organizations of all sizes across a wide range of industries to enable digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stack, allowing for seamless collaboration and problem-solving among Dev, Ops and Security teams globally. Given the resilience of cloud technologies and importance placed today in digital operations and agility, Datadog continues to innovate and is well positioned for the long term.

The Team:

This role works as a member of the Customer Success team who proactively drive adoption across our existing customer base through on-boarding and customer education. You’ll advocate for the customer internally and focus on ensuring a positive billing experience for our customers, and advocate internally to correct any billing issues they may experience.

The Opportunity:

As a Customer Billing Specialist you are responsible for ensuring accurate and timely billing of our customers. Critical components of this job include sales contract review for billing implications and verifying correct charges to customers. A strong foundation and experience in working with billing and contracts and/or data analysis is essential. In addition, this position will require impeccable attention to detail and the ability to deliver results under deadlines.

You Will:

•  Audit all billing calculations to ensure accuracy
•  Verify customers are being charged for correct contracts & all products
•  Address and handle non-standard, complex billing
•  Escalate highest priority accounts only to Customer Success Managers for further review
•  Calculate & deliver chargebacks to enterprise customers as required
•  Outreach to overdue and/or non-compliant customers
•  Ensure on-time and in-full payment of accounts
•  Outreach on new billing for accounts without coverage of a Customer Success Manager

You Are:

•  Experienced in working with large volumes of data and providing first class customer service
•  Passionate about building long term and lasting relationships cross-functionally and with your customer accounts
•  Excited by working in an ever-evolving and fluid solution focused environment
•  Driven by the ability to make a visible impact with your work
•  A strong communicator with excellent attention to detail
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Why You Should Apply:

•  Continuous career development and pathing opportunities
•  Best in breed onboarding
•  Internal mentor and buddy program cross-departmentally
•  New hire stock equity (RSUs) and employee stock purchase plan
•  Generous and competitive benefits
•  Friendly and inclusive workplace culture

Equal Opportunity at Datadog:

Datadog is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Your Privacy:

Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice.