Job details

Billing Specialist II

Overview:

When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 34+ countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.

InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world’s leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.

You can learn more about careers at InComm Payments here: www.incomm.com or connect with us on Twitter, Facebook, LinkedIn, or Our Blog.

About This Opportunity:

The Billing Specialist will be the first point of contact for billing issues and will perform timely and accurate reconciliation and analysis of billing activity. By manipulating and analyzing internal and external data, the associate will identify discrepancies, research the root cause of the discrepancies, and work to correct the cause of the issue. This position will also oversee deductions management and will play a key role in resolving open deductions as well as serve as the backup for our international accounts. (Professional Spanish language skills required.)

Responsibilities:

Perform billing activities with 100% accuracy and timeliness for the following types of requests:

Review of automated billing to ensure accuracy and completeness
Create manual invoices with pricing data for customer, product, and promotional activity
Create budgets for promotional offers
Research and analysis of billing issues on multiple platforms and companies
Open tickets for email subscription updates and/or changes including missing subscriptions

Perform monthly account reconciliations or more frequently if required.
Run weekly reports such as the Customer Listing, Missing Attachment, others as assigned and report to management in order to identify billing issues proactively.
Identify billing issues including requesting credit and debit memos.
Collaborate cross functionally with other teams to improve AR processes and provide excellent service to all customers, both internal and external.
Cross-train and serve as the backup for other billing specialists on an as needed basis.
Research billing inquiries submitted by the merchant and the internal Service Now ticketing system, while communicating progress to internal and external customers as well as management on a regular basis.
Submit data, reports, and key performance metrics that show the health of the account and monitor uncollected amounts.
Develop an end-to-end understanding of the transactional data flows between InComm and assigned the merchant; understanding how sales are recorded on both sides, how data flows between the entities, and learning where breakpoints exist in the flow in order to monitor the accounts.
Prepare audit documents and submit to management for review.
Other duties as assigned by management or the Team Lead.

Qualifications:

Bachelor’s Degree preferred with 3 to 4 years of relevant work experience.
Ability to demonstrate strong analytical, problem-solving and organization skills.
Excellent verbal, written and interpersonal communication skills.
Bilingual Spanish required.
Detail oriented and highly organized.
General transaction processing knowledge.
Ability to self-direct activities, set priorities, and meet deadlines.
Natural curiosity about how things work.
Ability to communicate at various levels throughout an organization both internal and external.
Ability to function in a fast-paced, time sensitive environment.
Flexibility, including ability to adapt quickly to changing priorities.
Able to confidently build rapport both internally and with business partners.
Aptitude to solve complex problems with general supervision.
Oracle experience is a plus.
Fin Tech payments industry experience is a plus.
Proficient with the Microsoft Office Suite, including strong Excel skills.
Knowledge of Power BI, Tableau, or similar reporting development applications or the willing to learn is required.

InComm provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.

This position is eligible for the Employee Referral Bonus Program - Tier I

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By InComm

InComm is dedicated to transforming the shopping experience by continuously driving innovation wherever commerce happens. We're making a difference with leading-edge solutions that help retailers build prepaid card destinations, brands connect wit...

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INDUSTRY

Financial Transaction Processing

TEAM SIZE

1001-5000

LOCATION

Hybrid, based in Atlanta, GA

DATE POSTED

June 9, 2023