Fraud Representative I - 2nd Shift

When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 34+ countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.

InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world’s leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.

You can learn more about careers at InComm Payments here: www.incomm.com or connect with us on Twitter, Facebook, LinkedIn, or Our Blog.

As a Fraud Representative on our Global Fraud team, you will review potential fraudulent accounts for the prevention and detection of possible Transaction Fraud and will take appropriate action based on transaction characteristics. Experience in this role is gained through training, following established procedures and guidelines, and research utilizing multiple systems and tools. You will be responsible for moderately complex research and analysis of account activity to assess levels of risk and fraud type. You will take appropriate corrective action through phone contact to verify legitimate usage as well as provide review and analysis of risky or exception conditions. You will also be responsible for developing and maintaining strategies to detect fraud internal & external (in the field supporting current events/investigations), along with identifying fraud trends and opportunities for improvement, perform data mining and analysis to develop and improve fraud strategies, and measure and control existing strategies. You will need to build adequate controls and process discipline to mitigate losses while focusing on improving customer experience and managing operational cost.