Job details

Fraud Representative I - 2nd Shift

Overview:

When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 34+ countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.

InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world’s leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.

You can learn more about careers at InComm Payments here: www.incomm.com or connect with us on Twitter, Facebook, LinkedIn, or Our Blog.

About This Opportunity:

As a Fraud Representative on our Global Fraud team, you will review potential fraudulent accounts for the prevention and detection of possible Transaction Fraud and will take appropriate action based on transaction characteristics. Experience in this role is gained through training, following established procedures and guidelines, and research utilizing multiple systems and tools. You will be responsible for moderately complex research and analysis of account activity to assess levels of risk and fraud type. You will take appropriate corrective action through phone contact to verify legitimate usage as well as provide review and analysis of risky or exception conditions. You will also be responsible for developing and maintaining strategies to detect fraud internal & external (in the field supporting current events/investigations), along with identifying fraud trends and opportunities for improvement, perform data mining and analysis to develop and improve fraud strategies, and measure and control existing strategies. You will need to build adequate controls and process discipline to mitigate losses while focusing on improving customer experience and managing operational cost.

Schedule: 2nd Shift, 3:00 PM-12:00 AM Wednesday-Sunday. (Off days Monday and Tuesday)
5 Week training program will take place Monday-Friday during normal business hours onsite in our Columbus Office
Once the onsite Training Program is complete, you will work your normal shift from home.

Responsibilities:

Monitor retail sales of prepaid products to identify and analyze high risk activity. Investigate and resolve unusual activity by verifying sales activity, notifying the Loss Prevention staff of the retailer or notifying the InComm Fraud and Risk Group.
Takes incoming calls from our merchants assisting with the deactivation and recovery of funds when fraud events occur.
Works emails from our merchants assisting with deactivation and recovery of funds when fraud events occur.
Monitor and manage email alerts from fraud rules.
Monitor and follow fraud procedure from alerts utilizing our Transaction Monitoring System (TMS Prepaid).
Work tickets processing requests to assist in fraud functions.
Respond and react in a timely manner to escalated customer service and/or merchant requests.
Ability to analyze and make decisive decisions.
Ability to work in a fast pace environment.

Qualifications:

1-3 years in Financial Fraud & Risk is preferred.
College degree or equivalent work experience in a related field
Good PC skills using MS Office including Word, Excel, Outlook (demonstrated proficiency).
Ability to work within a team (team player).
Ability to read and understand network regulations.
Excellent attention to detail.
Self-starter with the ability to work on multiple task (multi-task, prioritize tasks and work under pressure) with minimal direct supervision.
Ability to communicate orally and in writing, ideas, concepts, recommendations, and complex information clearly and concisely in a timely manner, at a level consistent with the audience
Ability to analyze situations and issues, identify options, draw logical conclusions and sound inferences, determine and recommend practical courses of action using innovation, creativity, good judgment and strategic thinking.
Excellent organization, oral and written communication skills.
Reliable and available to work scheduled shifts.

InComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.

This position is eligible for the Employee Referral Bonus Program - Tier I

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By InComm

InComm is dedicated to transforming the shopping experience by continuously driving innovation wherever commerce happens. We're making a difference with leading-edge solutions that help retailers build prepaid card destinations, brands connect wit...

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INDUSTRY

Financial Transaction Processing

TEAM SIZE

1001-5000

LOCATION

Hybrid, based in Atlanta, GA

DATE POSTED

July 22, 2023