Job details

Business Intelligence Lead

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 230 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

We are seeking a highly skilled Business Intelligence Lead to join our Customer Service team. The ideal candidate will have a strong foundation in data analysis and a proven track record of leading teams to deliver actionable insights. This role will be responsible for overseeing the team’s data analysis efforts, identifying key trends, and providing strategic recommendations to improve customer satisfaction.

Responsibilities

Data Analysis and Insights:
Conduct in-depth data analysis to identify trends, patterns, and opportunities within customer service operations
Develop and implement data-driven strategies to optimize processes and improve efficiency
Utilize advanced data analysis techniques, such as cluster analysis, regression analysis, and statistical modeling
Monitor key performance indicators (KPIs) and generate regular reports to track progress and identify areas for improvement
Team Leadership:
Lead and mentor a team of data analysts, fostering a collaborative and innovative work environment
Assign tasks, provide guidance, and review team members' work to ensure accuracy and quality
Develop and implement data analysis best practices and standards
Project Management:
Manage end-to-end data analysis projects, from initiation to completion
Collaborate with cross-functional teams to gather requirements, define project scope, and deliver timely results
Prioritize tasks and allocate resources effectively to meet project deadlines
Data Visualization and Reporting:
Create clear and compelling data visualizations, including dashboards and reports, to communicate insights to stakeholders
Utilize data visualization tools like Datawind to generate interactive and informative reports
Strategic Partnerships:
Work closely with business leaders to understand their data needs and provide actionable recommendations
Collaborate with product and engineering teams to identify opportunities for data-driven product improvements

Requirements:

Technical Skills:
Proficiency in SQL, Python, or other programming languages
Strong understanding of data warehousing and data modelling concepts
Expertise in data visualization tools (e.g., Tableau, Power BI).Advanced Excel skills, including macro development
Soft Skills:
Excellent analytical and problem-solving skills
Strong communication and presentation skills
Ability to work independently and as part of a team
Detail-oriented with a focus on accuracy
Experience:
3+ years of experience in data analysis or business intelligence.
3+ years of experience leading teams.
Experience in the financial services or technology industry is preferred.

Why Binance

• Shape the future with the world’s leading blockchain ecosystem

• Collaborate with world-class talent in a user-centric global organization with a flat structure

• Tackle unique, fast-paced projects with autonomy in an innovative environment

• Thrive in a results-driven workplace with opportunities for career growth and continuous learning

• Competitive salary and company benefits

• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.

Binance Glassdoor Company Review

3.6

Binance DE&I Review

3.6

CEO of Binance

Changpeng CZ Zhao

Approve of CEO

Average salary estimate

$105000 / YEARLY (est.)

min

max

$90000K

$120000K

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What You Should Know About Business Intelligence Lead, Binance

Binance, the world's largest cryptocurrency exchange by trading volume, is on the lookout for a talented Business Intelligence Lead to join our Customer Service team in Asia. As a leader in the blockchain ecosystem, we empower over 230 million users with seamless access to digital asset trading and services. In this exciting role, you'll harness your strong foundation in data analysis to drive strategic insights that enhance customer satisfaction. With responsibilities ranging from conducting in-depth data analysis to developing data-driven processes, your impact will be significant. You'll mentor a talented group of data analysts, promoting a culture of collaboration and innovation. Your ability to manage data analysis projects and deliver compelling visual reports will be essential in communicating insights to key stakeholders. You'll also partner with business leaders to address their data needs, ensuring that strategic recommendations are actionable and impactful. At Binance, we are committed to fostering a diverse workforce and providing a flexible work-from-home arrangement. Join us in our mission to shape the future of finance and make a real difference in the world of digital assets!

Frequently Asked Questions (FAQs) for Business Intelligence Lead Role at Binance

What are the main responsibilities of a Business Intelligence Lead at Binance?

As a Business Intelligence Lead at Binance, your main responsibilities include conducting in-depth data analysis to identify trends within customer service operations, mentoring a team of data analysts, managing data analysis projects, and creating data visualizations to communicate insights. You'll also collaborate with business leaders to provide actionable recommendations that enhance customer experience.