Job details

Senior Quality Assurance Specialist (Customer Care)

Blacklane, a premium global chauffeur service provider, is looking for a Senior Quality Assurance Specialist to enhance customer experiences through quality evaluation and coaching.

Skills

Quality management expertise
Coaching and mentoring skills
Stakeholder collaboration
Analytical skills

Responsibilities

Conduct evaluations of customer care interactions
Facilitate calibration sessions with vendors
Lead group and individual coaching sessions
Analyze customer interactions to identify areas for improvement
Manage performance of team members

Education

Degree in Business or related field
Certification in Quality Management (preferred)

Benefits

Continuous learning opportunities
Flexible working hours
Employee Stock Options Plan
Fair remuneration
Volunteer paid leave

To read the complete job description, please click on the ‘Apply’ button

Blacklane Glassdoor Company Review

4.3

Blacklane DE&I Review

No rating

CEO of Blacklane

Jens Wohltorf

Approve of CEO

By Blacklane

Blacklane‘s mission is to empower travelers to schedule professional drivers with unprecedented convenience. We promise a consistently exceptional experience around the world.

2 jobs

Calculating your matching score...

FUNDING

Private

DEPARTMENTS

Quality Assurance

SENIORITY LEVEL REQUIREMENT

Senior

INDUSTRY

Taxi & Car Services

TEAM SIZE

201-500