Job details
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Product Support Specialist
Blend is a cloud banking platform growing its Support team to ensure their customers maintain high-performing environments. They seek a dedicated individual focused on providing exceptional service and solutions.
Skills
- Excellent communication skills
- Ability to troubleshoot complex issues
- Familiarity with Zendesk or Salesforce
- Technical solution articulation
- Self-directed work style
Responsibilities
- Resolve Tier 1 and 2 incoming issues via email and chat
- Communicate expectations and deadlines to stakeholders
- Assist clients with urgent needs through various support channels
- Translate customer feedback into product improvement requests
- Develop personal product knowledge through research and collaboration
Education
- Bachelor's degree
Benefits
- Meaningful equity
- 401(k) plan with employer matching
- Comprehensive health benefits
- 16 weeks of paid parental leave
- Generous vacation policy
- Wellness benefits
To read the complete job description, please click on the ‘Apply’ button
By
Blend
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FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
No info
LOCATION
No info
SALARY RANGE
$49,920/yr - $64,560/yr
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
July 31, 2024
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