Job details

Manager, IVR and Platforms

Blink Health is seeking a Senior Manager for IVR and Platforms to drive strategy, design, and implementation of contact center platform workflows, focusing on IVR and contact flows.

Skills

Experience with IVR and related technologies in a call center environment.
Familiarity with Amazon Connect, LivePerson, Zendesk, or similar platforms.
Data analysis skills, self-sourcing data through tools like Tableau or PowerBI.
Strong problem-solving and communication abilities.

Responsibilities

Drive the strategy, design, and implementation of contact center workflows including IVR and contact flows, call ticketing, chat, and email.
Analyze opportunities to drive efficiencies and automation.
Work closely with Product, Engineering/IT, and Operations leads on platforms roadmap.
Define and understand platform capabilities in alignment with business goals.
Manage platform vendors and documentation.
Implement changes to platforms and collaborate cross-functionally.

Education

Bachelor’s or Masters in technology or quantitative field.

Benefits

Impactful work on improving healthcare accessibility and affordability.
Fast-growing company with a broad reach impacting millions of new patients annually.
Opportunity to contribute to building a generational company.
Collaborative team dedicated to innovation and customer-centric solutions.
Equal opportunity employer valuing diversity and inclusivity.

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