Program Delivery Manager, Banking Partnerships

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47 million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible.

Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.

Check out our locations, benefits, and more at cash.app/careers.

The Program Delivery Team forms part of Cash Apps Strategy and Operations function, this function is tasked with building and operating the essential machines that enable Cash App to execute its strategy.  As a Program Delivery Manager in the Banking Partnerships space you’ll partner with senior leadership to lead one of our most complex and strategically important, cross-functional initiatives.   

We’re looking for leaders with world-class execution capability and high levels of resilience. Key to your success in this role will be your ability to quickly learn new environments, build strong relationships, develop execution methodology from the ground up, tackle problems at the highest levels, collaborate across all levels of the organization and confidently navigate our teams through major change

We are much more than our job descriptions, but here’s where you will begin:

• Lead the execution of one of Cash Apps Strategic priorities, a highly complex implementation effort
• Define goals, objectives and success measures in partnership with SMEs and senior stakeholders
• Lead, plan, execute, control, and report across multiple internal terms and external teams
• Own the execution approach, defining and aligning the business to phases and milestones
• Partner directly, and where necessary lead, strategic banking partners to deliver in tandem
• Impact at the highest levels across the Block through exceptional execution leadership
• Build deep relationships, across teams and different levels of the organization
• Execute via parties across multiple disciplines including design, product, analytics, engineering, customer operations, counsel/compliance and finance
• Go deep and troubleshoot in the weeds, while also being able to operate strategically
• Maintain detailed plans to track the program and synthesize them to advise executive leadership
• Establish and lead executive governance processes
• Where necessary establish execution capabilities and lead teams
• Capacity plan across the program to ensure resources are appropriately prioritized and available 
• Design and deliver the communications & change management strategy
• Lead and mentor product, engineering program teams across the organization

• You must have at least 12 years of program management, consulting, or equivalent experience in software development organizations, with a proven track record of managing complex projects.
• Payments Expertise: You should have specific experience in the cards or payments ecosystem.
• Vendor and Partner Management: Experience managing relationships with partners and vendors is required.
• Customer and Partner Engagement: You must have experience working directly with customers and partners.
• Leadership in Complex Programs: A passion for leading high-profile, complex programs in a dynamic environment is essential.
• Emotional Intelligence (EQ): Your ability to manage stakeholders at all levels is crucial and just as important as your project management skills.
• Product Delivery Knowledge: A deep understanding of product delivery, including Agile methodologies, with examples of direct product partnerships, is necessary.
• Commercial Acumen: You must possess strong commercial insight.
• Executive Interaction: Experience working with and presenting to Executives is required.
• Resilience and Prioritization: Strong resilience and the ability to manage multiple competing priorities are essential.
• Customer Commitment: A deep commitment to delivering positive outcomes for customers and a passion for shaping the future of Cash App is a must.

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These base salary ranges may be modified in the future.

Zone A: USD $198,000 - USD $297,000
Zone B: USD $198,000 - USD $297,000
Zone C: USD $198,000 - USD $297,000
Zone D: USD $198,000 - USD $297,000

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. 

Full-time employee benefits include the following:

• Healthcare coverage (Medical, Vision and Dental insurance)
• Health Savings Account and Flexible Spending Account
• Retirement Plans including company match 
• Employee Stock Purchase Program
• Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance 
• Paid parental and caregiving leave
• Paid time off (including 12 paid holidays)
• Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees) 
• Learning and Development resources
• Paid Life insurance, AD&D, and disability benefits 

These benefits are further detailed in Block's policies. This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Block will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances. Because the material duties of this role involve direct or indirect access to sensitive personal or financial data, a criminal background check is required following a contingent offer of employment.

While there is no specific deadline to apply for this role, on average, U.S. open roles are posted for 70 days before being filled by a successful candidate.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.